RES 83307 - Laserfiche WebLink

maintenance involves routine procedures such as lubrication, cleaning and potential trouble conditions. Remedial mainte- nance includes recognizing a trouble condition, alerting craft personnel to its existence, a severity, correcting it and determining whether a reported trouble condition still exists. Other remedial maintenance procedures include a replacement of any broken or worn unit, and verification that optimum service has been restored. Complete Centrex System maintenance is available immediately after cutover. Complete maintenance includes all repairs and necessary parts for keeping all station equipment, consoles, ancillary equipment, and telephone switching service and facilities available 24 hours a day, 7 days a week. If any additional spare parts'are needed, Pacific Telephone will obtain them promptly from its nearest supply enter or WECO supply location. Emergency maintenance/repair service is available to Pleasanton twenty-four (24) hours a day, seven (7) days a week. Pacific Telephone and the Bell System policy regarding total system outages or major disasters such as fire, flood or earthquak is to respond immediately. In the event of such disasters, the total resources of the Bell System are at Pacific Telephone's disposal. In such emergencies, Pacific Telephone will have its expert technical maintenance teams analyze the problem, accomplish preliminary testing to clear any trouble in the Central Office, and, if required, dispatch field technicians within one hour of notification of the problems. When outgoing transmission has been disrupted, Pacific Tele- phone's Central Office diagnostic personnel will remote test and clear the problem within a short period after notification, or will dispatch a qualified technician to Pleasanton's location within three hours if remote testing does not cure the problem initially. Minor repair problems, where telephone lines are still in ser- vice but where repairs to individual telephone sets, cords or bell~ are needed, generally constitute a lower priority type of service request and can be responded to by the next working day, However, appointments for any repair services can usually be scheduled within twelve hours of notification or as required by Pleasanton. All maintenance appointments will be fully negotiated between Pleasanton and the Repair Service Bureau personnel, and commitments at appropriate to the urgency of the problem and time of day of the request. Pacific Telephone, in conjunction with the Bell System, believes that preventative and remedial maintenance should be