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Product - CENTREX is a Central Offide-based telecommunications <br />system that is presently used by some of the largest and most <br />demanding customers of Pacific Telephone. Such customers chose <br />CENTREX because of its inherent efficiency, dependability and <br />flexibility. <br /> <br />1. Features - See Section XI. <br /> <br />Reliability - Since CENTREX hardware and software is situated <br />inside the Central Office, the system remains under continuous <br />and immediate supervision by Pacific Telephone personnel. All <br />routine preventative and diagnostic maintenance is handled <br />seven days a week, twenty-four hours a day. This is one factor <br />which contributes to Centrex's low repair rate, which is at <br />least one-half that of t~e other systems sold in California. <br />Repair rate is measured by trouble rate per one hundred <br />stations. Uninterrupted Power Source is assured by the Central <br />Office's back-up power: battery and diesel generator <br />capability. <br /> <br />Flexibility -CENTREX System features can be modified quickly <br />without capital investment and station growth is only limited <br />by the Central Office capacity which, in most cases, far <br />exceeds that of premises equipment. The customer is protected <br />from obsolescence because CENTREX is the property of Pacific <br />Telephone and keeping the equipment current is its responsi- <br />bility. As stated by R. E. Scharman, Pacific Telephone Vice <br />President, "Pacific Telephone stands totally committed to the <br />maintenance and further enhancement of CENTREX service.", which <br />means the customer will have the benefit of new technology <br />without the burden of capital investment required to continual- <br />ly update facilities. <br /> <br />Aesthetics - CENTREX switching equipment is located in Pacific <br />Telephone's premises, which means that the customer may reclaim <br />most of their present switching rooms. The customer also saves <br />by eliminating the need for expensive, dedicated environmental <br />controls. <br /> <br />Product Volume <br />I. Traffic Capacity - A single in and out talking path per CENTREX <br /> lines. <br /> <br />Growth Capability - Growth is only limited by Central Office <br />capacity which, in most cases, far exceeds that of premise <br />equipment. <br /> <br />Service <br />1. Protection to City - All guarantees of quality assurance <br /> relative to the performance of the CENTREX system proposed in <br /> this RFP are backed bE Pacific Telephone and Telegraph Company <br /> and its manufacturing arm, the Western Electric Company. <br /> Pacific Telephone service includes preventative and remedial <br /> maintenance for the Centrex System for the life of the service <br /> provided. City of Pleasanton ("Pleasanton") preventative <br /> <br /> <br />