RES 83307 - Laserfiche WebLink

IX. EVALUATION CRITERIA A. Vendor 1. Reputation - Pacific Telephone is supported by the American Telephone and Telegraph Company and, as such, features a unique integration of research and development, systems engineering, manufacturing and supply, management and planning, and operations and services which has produced the most reliable telephone service in the world. These built-in flexibility resources will support this project for Pleasanton. The numerous facilities and extensive resources available to Pacific Telephone allow Pacific Telephone to provide and complete and integrated services from a program of this size. These services include the development and management of extensive hardware and software systems, the development of diagnostic and fault locating techniques for complex systems, and maintenance disciplines required for continuous availability. These activities are supported by proven quality assurance standards established within the Bell System which includes the integrated support of WEC0 and the Bell Labs. Longevity - The Bell System has stated as policy, "We are scientists, engineers, technicians, business people. We have served the public for more than a hundred years, we shall continue to serve." Applicable Experience - The Bell System includes AT&T and its Long Lines Department, 23 Bell System Operating Companies, which includes Pacific Telephone, Western Electric and Bell Laboratories. Each organization within the System has a specific role in providing customer services, equipment and systems. AT&T Long Lines Department is responsible for managing the integrated network of facilities that connect the nation's telephones to each other and to overseas countries and territories. The Bell System Operating Companies, of which Pacific Telephone is one, are responsible for the communications services and equipment within their specific territories. WECO is the manufacturing and supply unit, and the Bell Labs conducts research and development for the Bell System. Pacific Telephone draws support from these resources in providing efficient telephone service in California. Local Capability - The vertically integrated structure of Pacific Telephone, as well as the American Telephone and Telegraph Company, provides a number of advantages to its customers: - an assured source of supply; - the ability of the organization to work together without unusual business carriers; - volume production that permits considerable resources to be directed to cost reduction programs;