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a 0 City of Pleasanton ,~ i. ~ _ a Twice monthly, the MIS generates a Project Effort Report showing actual effort expended by task. This internal control allows us to make, on a timely basis, any adjustments that may be necessary to maintain your schedule and stay within your budget. Cost control is achieved through two independent processing systems within our MI5 program that we integrate to provide a complete financial and report overview of each individual task, as well as the entire project. Project managers and task managers receive status reports twice each month as to the costs associated with the project. This level of tracking allows us to control project budgets and To keep our clients fully informed of the administrative aspects of each project. The Kimley-Horn team's approach to providing services is to anticipate challenges and issues up front and To develop a work plan to minimize and eliminate critical elements within the project. Early identification of critical issues will result in a successful project delivery. Project, Mantagement Tools Our approach to providing the services for various assignments will be based on a methodical and logical approach to the services at hand. The Kimley-Horn team's depth of knowledge and experience will allow us To develop an optimal work plan and schedule for each project. Furthermore, while we remain responsive to our clients' dynamic needs by drawing upon a diverse professional staff, we also provide management continuity through the assignment of aclient-oriented project manager. Jim WesF will be the primary point of contact for the City. As our client liaison, he will maintain a broad overview of the ongoing needs and objectives of the City and, from that perspective, will be best able to direct staff efforts as needed. The Kimley-Horn team will provide quality performance through assigning only team members with expertise in the specific area of interest to the tasks, and will provide quality control and assurance through ongoing and frequent communications between the Project Manager and the City of Pleasanton. When circumstances constrain your vision, Mr. West and the Kimley-Horn team will provide technical and management solutions that will help the City of Pleasanton reach its project goals. Ct~iality ControVC~iality Assurance IV. Project Delivery Since its founding, Kimley-Horn has aggressively pursued its commitment to quality for every task, deliverable, and service provided by the firm. Recognizing the importance of careful quality control, Kimley-Horn developed a quality control/quality assurance manual that every project manager is required to know and use. Our stringent procedures will help ensure high-quality services that satisfy your needs. There will be no learning curve relative To quality for The Kimley-Horn team. The general objective of our quality control/quality assurance (QC/QA) program will be to produce deliverables that conform to your scope and are void of errors and omissions. 20 ^~^ rdme TL820087.08