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a f v, O City o Pleasanton i~ _ ~ ~ ~:,.~ i _ a IV. Project Delivery Our QC/QA program is based on the philosophy that: - Quality is achieved by adequate planning, coordination, supervision, and technical direction; proper definition of the job requirements and procedures; understanding the scope of services; and the use of appropriately skilled personnel performing work functions carefully. - Quality is assured through the careful surveillance of work activities by individuals who are not directly responsible for performing the initial efforts. - Quality is controlled by assigning a manager to evaluate all work and procedures followed while providing the services. - Quality is verified through independent reviews by a qualified staff member of the processes, procedures, documentation, supervision, technical direction, and staffing associated with the project development. Our QC/QA program will include the review of project documents and supporting data by our project manager and key staff who will direct individual tasks. Our QC/CtA program will include, but not be limited to, the following procedures: The project manager will be given the responsibility to be thoroughly familiar with requirements and will be given the authority to direct the project team and call upon our corporate resources, as required, to satisfy the project needs. An internal "kick-off" meeting will be held with key individuals assigned to The project to clearly define the scope of services, set sub-task responsibilities, and establish the schedule. Project meetings and decisions will be documented by a "paper trail." All documents will be supported by appropriate data Thar will clearly show the choices evaluated and the basis for our recommendations. All supporting calculations, text, or data used to develop a document will be signed and dated by the individual involved when the services are performed. Also, all telephone conversations and meetings that include or affect a project decision will be documented. Minutes of meetings will be promptly prepared and distributed to attendees for confirmation of decisions made and then filed after appropriate corrections are made. Team network review will be undertaken. Team network quality control is the day-to-day peer review that is undertaken by the project team. All documents, analyses, letters, etc., are reviewed by a team member other than the individual preparing the document analyses. Review of significant analyses and documents are provided by the task manager for each task. The individual doing the checking will sign and date the documents and prepare a record of the findings. The findings will be resolved by the originator of the document and checked again until corrected. All quality control review comments will be maintained in a quality assurance file. This network review will be enhanced by weekly or bimonthly full team meetings with the project manager. 21 ^~^ amkeodebe,lrc. TL820087.08