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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Brent Hull, a California Licensed School Bus Instructor, supervises the PPS Recruitment and Training Program. Mr. Hull also provides expertise on driver/rider issues and concerns. Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed trip is counted. Response• On-time performance standards were developed using ADA guidelines, and focus on a pick- up window of 15 +/- minutes of stated times. The PPS Task Force standard is that 90% of all pick-ups shall occur within the 15 minute (+/-) window. A completely missed trip is noted as apick-up made more than one (1) hour late. The PPS standard is no more than 24 missed trips per year. On-time performance is tracked daily using Schedule-Pro software. Monthly and quarterly reports are generated, which include on-time performance. City staff, Pleasanton Paratransit Task Force Members, and the Human Services Commission review these reports. ACTIA staff and PAPCO also review this information semi-annually. Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if there is a maximum time, and if there is a standard for the percentage of trips that must be completed within this maximum time. Response• The maximum time a rider may be on a vehicle is one (1) hour. As part of the scheduling software criteria, PPS established a one (1) hour maximum ride time. What are your policies for reserving trips? Describe these for each type of trip below. What advance notice is required or allowed? Are there limits on availability? Individual Trip Reservation -Subscriptions (Standing Orders): Individual Trip Reservations - A trip can be scheduled up to two (2) weeks in advance, with most individuals reserving round trips. Rides are reserved on a first-call, first-served basis. Over 300 regular riders use PPS, so the further in advance a trip is reserved, the easier it is for the dispatcher to schedule an appropriate time. Page 8 of 23 C:\Documents and Settings\pdeatonU.ocal Settings\Temporary Internet Files\OLK3\Annual Progam Application Cover FY0708 March 31 2008.doc