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Alameda County Transportation Improvement Authority <br />Special Transportation for Seniors and People with Disabilities <br />Reservations for subscription (or standing orders) are very limited, and include primarily <br />Adult Day Care and Dialysis clients. Approximately 13% of the annual riders are subscribed <br />which is a 4% drop from last year. <br />Individual Trip Reservation -Same Day Trips: <br />Due to service demands, PPS is not able to make same-day reservations. <br />Group/Program Trips: <br />PPS does not provide group trips. <br />How far in advance is a rider required to cancel a trip before a no show is counted? Describe <br />these for each type of trip below. What is your policy concerning riders with repeated no <br />shows or late cancellations? <br />Individual Trips -Subscriptions (Standing Orders): 2 hours <br />Individual Trips -Same Day Trips: N/A <br />Group/Program Trips: N/A <br />Response• <br />The PPS Missed Service Policy states that patrons can notify PPS of a schedule change up to <br />two (2) hours before an appointment without being documented as a no show. This policy <br />also provides progressive sanctions for patrons that display a pattern or practice involving <br />intentional, repeated, or regular "missed service" activity. The progressive process ranges <br />from counseling, a written warning, to a three (3) day suspension, and finally a six (6) day <br />suspension. A formal appeals process is specified in the policy to provide patrons with an <br />opportunity to request a reconsideration of a suspension notice. This policy is consistent with <br />LAVTA's Missed Service Policy, and assists in minimizing wasted service opportunities. <br />What is the maximum and average time between receiving an application and enrolling an <br />applicant in the nros7ram? <br />Response• <br />Applications are processed within five (5) days after they are received. Applications are <br />accepted by mail, walk-in, or facsimile. During FY 2006-07, 195 new clients registered and <br />used PPS. In FY 2008-09, it is estimated that 250 new riders will register for PPS. <br />Page 9 of 23 <br />C:\Documents and Settings\pdeaton\Local Settings\Temporary Internet Files\OLI{3\Anr-ual Program Application Cover FY0708 March 31 <br />2008.doc <br />