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STAFF REPORT 87:168 <br />APRIL 21, 1987 <br />PAGE 2 <br /> <br /> - total passenger boardings and alightings; <br /> - schedule adherence checks; <br /> - passenger survey of 600 patrons; and <br /> - a telephone survey of residents in Pleasanton, Dublin <br /> and Livermore to determine attitudes and awareness. <br /> <br />Additional information was obtained from individuals who attended <br />the two series of public meetings held in Pleasanton, Dublin and <br />Livermore. Analyses were conducted on route profiles and <br />schedule adherence based on the data obtained from the surveys <br />and meetings. This information was the basis for selection of <br />service alternatives. <br /> <br />Some of the key findings were: <br /> <br /> - Both systems have a high level of on-time performance. <br /> - Students are the greatest users of both systems. <br /> - After operating only four and one-half months, Wheels <br /> was familiar to 55% of the 602 people contacted during <br /> the telephone survey. <br /> - The surveys revealed "more frequent service" as the most <br /> desired system improvement. <br /> - Wheels Route 2, which doesn't serve Stoneridge Mall, <br /> experiences unusually light ridership during midday and <br /> Saturdays. <br /> - Current riders indicate significant use of transfers to <br /> BART Express buses. <br /> - Residents in the Vintage Hills and Valley Trails areas <br /> indicated a need for improved access to local schools. <br /> <br />An evaluation was conducted of the paratransit services in <br />Pleasanton, Dublin and Livermore. It was found the Pleasanton <br />Dial-A-Ride system is very cost-effective and has the highest <br />performance rating of all eleven Alameda County cities receiving <br />TDA funds. Pleasanton also provides the greatest subsidy of the <br />three tri-valley cities. It was also found there would be some <br />overall service improvements if coordination were increased <br />amongst the three paratransit systems. <br /> <br />Service Alternatives <br /> <br />The following alternative service plans were developed to address <br />the key findings. The SRTP recommends alternative 3 for <br />implementation. <br /> <br />ALTERNATIVE 1 - Operations Improvement (no increase in service <br />hours): <br /> <br /> This alternative "fine-tunes" current operations. Specific <br /> improvements include: <br /> <br />SR87:168 <br /> <br /> <br />