RES 91172 - Laserfiche WebLink

(c) Maintenance and Upgrading of Svstem. (1) Maintenance CPS shall be solely responsible for maintaining the system. CPS understands and agrees that the system's down time shall not exceed 2% in any given month. CPS shall provide maintenance for the Terminals seven (7) days per week, twenty four (24) hours per day. CPS shall maintain the Terminals in good working order. In the event that a malfunction occurs, the Client shall notify CPS by calling the Customer Service Center whose toll free telephone number is identified on the Terminal and in the Operating Guide provided pursuant to this Agreement. CPS shall respond within 1 hour of notification. CPS shall determine the nature and extent of the problems and shall either (1) repair the Terminal or replace the defective component if such repair/replacement can be effected within twenty-four (24) hours, or (2) replace the Terminal with a back up Terminal if the repair or the replacement cannot be effected within a twenty four (24) hour period. CPS shall comply with the specific procedures for maintenance outlined in the Operating Guide. (2) Upgrading the Svstem. In the event that a newer, more efficient authorization terminal model becomes available, CPS, at its sole discretion and expense, shall remove the existing Terminals and replace them with the newer, more efficient authorization terminal model. 2.03 Special Services. CPS shall perform the Special Services specified below within a reasonable time after the Client determines them necessary or advisable: (1) Install additional Terminals (the back up Terminals shall not be considered additional Terminals for purposes of this Section); (2) Provide electronic authorization for additional system compatible Qualified Cards; (3) Provide electronic authorization for Instruments; and (4) Provide decals and advertising materials necessary to properly advertise the existence of additional Terminals. ~ 06/06/91