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(c) Maintenance and Upgrading of Svstem. <br />(1) Maintenance <br />CPS shall be solely responsible for maintaining the <br />system. CPS understands and agrees that the system's down <br />time shall not exceed 2% in any given month. CPS shall <br />provide maintenance for the Terminals seven (7) days per week, <br />twenty four (24) hours per day. <br />CPS shall maintain the Terminals in good working order. <br />In the event that a malfunction occurs, the Client shall <br />notify CPS by calling the Customer Service Center whose toll <br />free telephone number is identified on the Terminal and in the <br />Operating Guide provided pursuant to this Agreement. CPS shall <br />respond within 1 hour of notification. CPS shall determine <br />the nature and extent of the problems and shall either (1) <br />repair the Terminal or replace the defective component if such <br />repair/replacement can be effected within twenty-four (24) <br />hours, or (2) replace the Terminal with a back up Terminal if <br />the repair or the replacement cannot be effected within a <br />twenty four (24) hour period. CPS shall comply with the <br />specific procedures for maintenance outlined in the Operating <br />Guide. <br />(2) Upgrading the Svstem. <br />In the event that a newer, more efficient authorization <br />terminal model becomes available, CPS, at its sole discretion <br />and expense, shall remove the existing Terminals and replace <br />them with the newer, more efficient authorization terminal <br />model. <br />2.03 Special Services. <br />CPS shall perform the Special Services specified below within <br />a reasonable time after the Client determines them necessary or <br />advisable: <br />(1) Install additional Terminals (the back up Terminals shall <br />not be considered additional Terminals for purposes of <br />this Section); <br />(2) Provide electronic authorization for additional system <br />compatible Qualified Cards; <br />(3) Provide electronic authorization for Instruments; and <br />(4) Provide decals and advertising materials necessary to <br />properly advertise the existence of additional Terminals. <br />~ 06/06/91 <br />