RES 91172 - Laserfiche WebLink

designated settlement account (for an example only of a typical transaction sequence, see Exhibit 1, Transaction Prompting Sequence); (6) terminal response time shall not exceed 30 seconds (from the time the message is sent from the Terminal until a receipt is issued); and (7) a switch processor that offers; (a) phone response to operator inquiries about system problems seven (7) days a week, twenty-four (24) hours a day; (b) continuous power supply back-up capability on the main switch; (c) tandem or equivalent type computer processor back- up capability; and (d) twenty-four (24) hour, seven day a week communication network and computer processor availability. CPS shall coordinate its performance of the services hereunder with the persons as the Client may specify. CPS shall make periodic verbal or written reports and recommendations to the Client with respect to conditions, transactions, situations or circumstances encountered by CPS relating to the services to be performed under this Agreement and attend meetings determined to be necessary by the Client. CPS shall, upon request, also provide the Client with copies of written materials prepared by CPS or made available to it as a result of its performance under this Agreement. 2.02 Basic Services. (a) Installation CPS shall install one or more Terminals and Printers at each of the Client's departments requesting the service. In addition, CPS shall supply sufficient back-up Terminals to be used as temporary or replacement Terminals in the event that one or more of the installed Terminals malfunctions and cannot be repaired within the prescribed time limit. CPS agrees to remove terminals and/or printers upon a request from the Client and reinstall the terminal later or at another location if so requested by the Client at no cost to the Client except for normal telephone line costs agreed to be paid for by the Client. 4 06/06/91