SR 06:114 - Laserfiche WebLink

Exhibit H / STATEMENT OF WORK Customer Responsibilities: Customer will assign a Project Manager to be responsible for the day-to-day management of the project, and to providing direction to all resources. The Project Manager will ensure that New World complies with their contractual obligations, ensure that Customer provides adequate resources to the project, manage the overall project plan, and report regularly to the Committee on project progress and issues. Additional responsibilities include: a) Meet with the New World Projecl Manager on a regular basis to report project status. These meetings may be in person or via conference call. b) Meet with the New World Project Manager to discuss this SOW and the Change Order Procedure found in "Appendix A. Change Order Procedure". c) Review the responsibilities of all parties. d) Work with the New World Project Manager to evaluate project progress for New World responsibilities against established project work plans and schedules on a weekly basis. e) Attend status meetings with the New World Project Managers. These meetings may be in person or via conference call. f) Monitor and track the progress of the Implementation responsibilities in this SOW. Report any discrepancies (Issue Tracking Report process) to the New World Project Manager in a timely manner. g) Administer the Change Order Procedure in coordination with the New World Project Manager. h) Manage, direct and coordinate Customer resources in order to fulfill Customer's assigned project duties, including but not limited to lhe following: (I) Resolve deviations from project plans, which may be caused by Customer. (2) Disseminate project-training schedules and ensure attendance of Customer personnel in scheduled training sessions. (3) Ensure that personnel whose subject matter expertise is critical to the completion of the project are made available to New World as required. The personnel required will be identified during the project-planning phase. (4) Provide reasonable access to work space, work supplies, furniture, telephone and other facilities for New World Project Managers while working on Customer premises. (5) Provide to New World all necessary machine time, related services, and supplies required for support of the project tasks in this SOW. (6) Provide adequate training facilities, space for up to 10 students plus up to two instructors (unless agreed to otherwise), and the required equipment. (7) Security: . Be responsible for the implementation of controls on application access and use, and security for stored dala. Customer Deliverables: Customer will provide the following deliverables: a) Project slatus reports. Agreement 041006 final.doc CONFIDENTIAL Page 35 of 57 City of Pleasanton, CA