DANIEL KEEN CONSULTING - Laserfiche WebLink

Page 4 3. Interview Senior Staff As noted in my cover letter, senior staff are often reluctant to provide feedback about their direct supervisor, particularly if they are concerned about the anonymity of their comments. I have found that response rates to online survey tools with staff are often poor, with the resulting feedback reflecting only a portion of the leadership team’s input. In lieu of a questionnaire for the City Manager’s 360-degree evaluation, I propose conducting one-on- one interviews with up to 10 senior staff members. This approach would allow me to build a rapport with staff members through a personal interview, allay their concerns about anonymity, and provide a more complete picture of the staff’s views on the City Manager’s performance. I will use a set of open-ended questions for these interviews that will be shared in advance. The interviews will be confidential, and the feedback blended and reported anonymously. 4. Prepare Report I will prepare two comprehensive draft reports summarizing the feedback obtained from the interviews. The reports will identify major themes, summarize perceptions of strengths and weaknesses, and provide a list of suggested goals and opportunities to enhance working relationships and leadership effectiveness. The City Manager’s 360-degree evaluation feedback will be included in his report, with the results presented separately from the Council’s feedback. 5. Review Draft Reports Prior to the closed sessions with the City Council, I will review the draft reports with the City Manager and the City Attorney in separate meetings online. During these meetings, I will provide additional insight from the interviews, and answer questions they may have about the feedback while maintaining the anonymity of the interviews. The reports will be edited as needed to provide additional clarity. I will then provide copies of the final reports to the City Manager and City Attorney in advance of the closed session with the City Council. 6. Facilitate Evaluation Meetings I will facilitate two meetings with the City Council in Pleasanton to review the interview feedback, one for the City Manager’s evaluation and the second for the City Attorney. Each will be present throughout the meeting and participate in the discussion. The meeting will begin with a PowerPoint presentation summarizing the feedback from the interviews. The closed session discussion will focus on the key themes identified during the interviews about perceived strengths and weaknesses and areas where there may be opportunities to increase effectiveness. We will Docusign Envelope ID: 516AF49D-2735-491F-A208-3EC4B34CC4C1