IMPERIAL MAINTENANCE SERVICES, INC.

Christmas Day. Hours of services shall begin one hour after sun-down, Contractor will be responsible to lock the facility after completion of cleaning. Contractor will coordinate with Contract Administrator in terms of progression of cleaning facilities. Locations that have lighted athletic fields shall be cleaned at the end of each shift to avoid any conflict with public access.  All vandalism discovered in Park Restrooms must be immediately reported to the Contract Administrator or their designee • Frequencies - for most locations the frequency will remain constant, and some may change based on season programming, special events, and rental schedules, that will be provided by the Library and Recreation Department. A schedule will be provided of these locations on a month-to-month basis and will be provided at least a month in advance and may be subject to change. • Additional Requests – For all Deep Cleaning requests made by the Contract Administrator, staff will be provided with a general schedule as to the frequency of the cleaning of a location based on the use of a facility by the community. Staff will provide as much notice as possible for scheduling purposes, with a minimum of two weeks’ notice. For a Deep Clean of a facility or an emergency/special request call out made by the Contract Administrator or their designee, services will be billed at the Hourly Rate as identified in the Bid Form/Rate Sheet (Attachment I). • Special/Emergency Requests – If a special request is made by the Contract Administrator due to an unforeseen problem/issue that has arisen, Contractor must respond within the hour to help mitigate the given situation. These requests will be billed at the Hourly Rate as identified in the Bid Form/Rate Sheet (Attachment I). 4. Holiday Schedule – Below are the City observed holidays and most locations are closed with no janitorial services during these holidays. • Exceptions - to the rule are the following for these locations only: Parks Restrooms will be cleaned on every holiday except for New Years’s Day, Thanksgiving Day, and Christmas Day. For the Dolores Bengston Aquatic Center, the facility will be cleaned and in operation on Memorial Day, Independence Day and Labor Day, for all other observed holidays no services will be needed. The Pleasanton Police Department and the Joint Police Service Center will be in operation and need service 365 days of the year.  New Year’s Day  Martin Luther King Jr. Day  Presidents’ Day  Memorial Day  Independence Day  Labor Day  Veterans Day  Thanksgiving Day and Day After  Christmas Eve and Christmas Day 5. Cleaning Supplies/Materials & Janitorial Equipment - Contractor shall furnish, as part of this agreement, all necessary personnel, cleaning supplies and janitorial equipment to clean and maintain building, including but not limited to carts, containers, baskets, maintenance products, wax finishes, cleaning powders and products, detergents, disinfectants, polishes, vacuum cleaners, mops, rags brushes, waxing gear, etc. (see below under “Green Products and Supplies” for requirements). Janitor Closet(s) Docusign Envelope ID: 63064DDF-CD61-4FD9-95EE-F584ECAC62DC