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2 <br /> <br />LEAD WORKER NEW/REFRESHER TRAINING (3-4 hours) <br />• A brief review of the system per the End User Training <br />• Creating and Assigning Work Orders <br />• Resource Scheduling <br />• Preventative Maintenance Schedules <br />• Mobile Work Orders <br />• Time Entry <br />• Adding Inventory/Parts <br />• Warranties and Recalls (Fleet) <br />• Closing Work Orders <br />• Printing Work Orders or Reports <br />• Reviewing Work Order History <br /> <br />ADMINISTRATOR NEW/REFRESHER TRAINING (3-4 hours) <br />• Managing Users <br />• Managing Setup Tables <br />• Security Groups and Permissions <br />• Preventative Maintenance Setup <br />• Notifications (Email and Texts) <br />• GIS Setup <br />• Requesting Support <br />• Work Request and Portal Setup and Maintenance <br /> <br />QUERY, REPORTS AND KPI (4-6 hours) <br />• Overview of modules <br />• Common table structures <br />• Creating basic queries <br />• KPI and Technician Dashboard <br />• Scheduling <br />• Security <br />• Jasper Reports <br />PROFESSIONAL SERVICES <br />Working with the City, MaintStar will provide professional services to help the City assume primary <br />responsibility of system use and maintenance. These services will completed through a collaboration between <br />the City and MaintStar via a combination of training (as outlined above) and services provided by MaintStar. <br />Most of the work is to be conducted online via Microsoft Teams. <br />SUMMARY OF TASKS AND MILESTONES <br />Docusign Envelope ID: 27272614-F5F7-4537-B331-F9B70C9702A2