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<br />6 <br />Service Centers Nationwide <br /> <br /> <br />Inspections include but are not limited to the kitchens, bathrooms, cafeterias, breakrooms, <br />vending/coffee areas, storage areas, attics, crawlspaces, yards, fences, lanai, offices, etc. <br /> <br />Step 1 enables Pestmaster’s Pest Prevention Specialists to verify pest activity or improper practices <br />that may favor pest infestations that clients may not be aware of. Once the inspection is completed, <br />Pestmaster will again meet with the location manager and discuss any issues, pests, or potential <br />vulnerabilities encountered, along with recommendations. <br /> <br />When an agreement between both parties upon a general approach, Pest Prevention Specialists <br />will create specific IPM plans for each location. The plan outline includes the frequency of services, <br />inspection of monitoring devices, and any controls necessary to reach an agreed upon goal of <br />control. <br /> <br />Step 2. Identification <br /> <br />In this step, Pestmaster’s Pest Prevention Specialists will identify the type of pest infesting the site, <br />along with its type of development, level of infestation and distribution. Also, entry points, infested <br />areas, origin and age of infestation, conducive conditions (pest triangle, structural deficiencies, SOP) <br />along with improvements needed, and the presence of potential sensitive animals or individuals <br />that may require a tailored approach for pest management. <br /> <br />Step 3. Analysis and Plan of Action <br /> <br />Based on the data gathered during the inspection and identification, the Pestmaster’s Pest <br />Prevention Specialist will conduct a risk analysis based on critical control points, level of infestation, <br />type of pest, customer needs to determine the best course of action to maintain or regain pest <br />control. <br /> <br />Step 4. Prevention and Management <br /> <br />This step comprises all Pestmaster’s protocols to prevent and control pest infestations. It includes <br />inspections, exclusion, and management through cultural, mechanical, biological, physical, and/or <br />chemical controls. Whenever possible, our approach will be to choose non-chemical or least toxic <br />methods first. As needed, we will integrate or progress to conventional methods, always considering <br />products with lower toxicity. Typically, IPM starts with cultural control, followed by mechanical, <br />physical, biological methods, and then chemical control. <br /> <br />Mechanical methods may be used (such as trapping, vacuuming, screening, caulking, removing <br />harborage and other exclusion methods mentioned earlier). If these are not practical or possible, <br />we will then consider chemical options, starting with the least toxic alternatives like exempt products <br /> <br />DocuSign Envelope ID: 16D1C412-7260-4260-8A87-C870C0BEE374