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City of Pleasanton Article 6. Other Related Services and Standards <br /> Franchise Agreement with Pleasanton Garbage Service <br /> <br />City of Pleasanton Page 81 June 7, 2022 <br />6.3 Reports 2875 <br />6.3.1 Report Formats and Submittal Schedule 2876 <br />Records shall be maintained in forms and by methods that facilitate flexible use of data contained in them 2877 <br />to structure reports, as needed. Reports are intended to compile recorded data into useful forms of 2878 <br />information that can be used to, among other things: 2879 <br />A. Determine and set Rates and evaluate the financial efficacy of operations; 2880 <br />B. Evaluate past and expected progress towards achieving the Contractor’s Diversion goals and 2881 <br />objectives; and, 2882 <br />C. Determine needs for adjustment to programs; and evaluate Customer service and Complaints. 2883 <br />Contractor may propose report formats that are responsive to the objectives and audiences for each 2884 <br />report. The format of each report shall be approved by City. Contractor agrees to e-mail all reports to 2885 <br />the City (or submit reports on an electronic file storage device in the event e-mail communications are 2886 <br />unsuccessful) in a format compatible with City’s software/computers at no additional charge. City 2887 <br />Contract Manager may, from time to time during the Term, review and request changes to the format of 2888 <br />the Contractor’s reports and Contractor shall not unreasonably deny such requests. The City reserves the 2889 <br />right to require the Contractor to maintain the records and submit the reports required by this Agreement 2890 <br />through use of a City-selected web-based software platform, at no additional charge to the City or 2891 <br />Customers. Contractor will provide a certification statement, under penalty of perjury, by the responsible 2892 <br />Contractor official, that the report being submitted is true and correct to the best knowledge of the 2893 <br />responsible official after their reasonable inquiry. 2894 <br />Monthly reports shall be submitted within thirty (30) calendar days after the end of the reporting month. 2895 <br />Quarterly reports shall be submitted within forty-five (45) calendar days after the end of the reporting 2896 <br />quarter. Annual reports shall be submitted no later than April 30 for the calendar year ending December 2897 <br />31. 2898 <br />All reports shall be submitted to: 2899 <br />City of Pleasanton 2900 <br />123 Main Street 2901 <br />Pleasanton, CA 94566 2902 <br />Attn: Assistant to the City Manager 2903 <br />6.3.2 Monthly Report Content 2904 <br />Monthly reports shall be presented to show the following information. 2905 <br />A. Solid Waste Service. Contractor shall provide: 2906 <br />1. Number of Solid Waste Customers and Containers by sector and Service Level; 2907 <br />2. Tonnage Collected by sector; and, 2908