RES 221299 - Laserfiche WebLink

City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 80 June 7, 2022 6.2.5 Transfer and Disposal Records 2844 Contractor shall maintain records of Transfer, Disposal, and Processing of all Solid Waste, Recyclable 2845 Materials, and Organic Materials Collected by Contractor for the period of this Agreement plus five (5) 2846 years after its expiration or earlier termination. Records shall be in chronological and organized form and 2847 readily and easily interpreted. In the event City requests, Contractor shall provide all records of Transfer 2848 and Disposal or Processing of all Solid Waste, Recyclable Materials, and Organic Materials Collected by 2849 Contractor in the City within thirty (30) calendar days of discontinuing service. 2850 6.2.6 Other Program Records 2851 Records for other programs shall be tailored to specific needs. In general, they shall include: 2852 A. Plans, tasks, and milestones; 2853 B. Documentation of compliance with Applicable Laws and regulations related to each program, 2854 including, but not limited to, SB 1383; and, 2855 C. Accomplishments in terms activities conducted; date of activity; Tonnages of materials Collected; 2856 quantities of products used, produced, or distributed; and numbers of participants and responses. 2857 6.2.7 CERCLA Defense Records 2858 City views the ability to defend against Comprehensive Environmental Response, Compensation and 2859 Liability Act (CERCLA) and related litigation as a matter of great importance. For this reason, the City 2860 regards the ability to prove where Solid Waste Collected in the City was taken for Transfer or Disposal, as 2861 well as where it was not taken, to be matters of concern. Contractor shall maintain, retain, and preserve 2862 records which can establish where Solid Waste Collected in the City was Disposed (and therefore establish 2863 where it was not). This provision shall survive the expiration or earlier termination of this Agreement. 2864 Contractor shall maintain these records for a minimum of ten (10) years beyond expiration or earlier 2865 termination of the Agreement. Contractor shall provide these records to City in an organized and indexed 2866 manner rather than destroying or Disposing of them. 2867 6.2.8 Customer Service Records 2868 Customer service records shall be maintained by Contractor for City related to: 2869 A. Number and nature of calls; 2870 B. Categories (missed pickups, Complaints, SB 1383 non-compliance, damage, inquiries, etc.) of calls; 2871 C. Training records; 2872 D. Individual call and resolution log (including initial call date and resolution date); and, 2873 E New Customer account log. 2874