RES 221299 - Laserfiche WebLink

City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 76 June 7, 2022 ARTICLE 6. OTHER RELATED SERVICES AND STANDARDS 2697 6.1 Billing 2698 6.1.1 General 2699 The City shall approve Rates by City Council resolution that Contractor shall charge Customers for the 2700 types of service provided under this Agreement. Contractor shall bill all Customers and collect payments 2701 in accordance with City-approved policies and Rates on the Rate schedule in Exhibit G. City shall have the 2702 right to review and revise the Billing format to itemize certain charges, and City and Contractor shall do 2703 so in accordance with a process approved by the City Contract Manager. 2704 On each Billing, Contractor shall include a brief message to Customers providing service-related 2705 announcements such as messages about new services, the on-call clean-up services, E-Waste services, 2706 Bulky Item services, proper handling of Household Hazardous Waste, and holiday tree Collection, etc. 2707 The Contractor shall prepare, mail, and collect bills (or shall issue written receipts for cash payments) for 2708 Collection services provided by Contractor under this Agreement. Billings for Residential service shall be 2709 mailed to Customers quarterly in advance of the provision of service. Billings for Commercial service shall 2710 be mailed to Customers monthly in arrears. If Commercial Customers have centralized service (in which 2711 Containers are shared by more than one Commercial Premises), Contractor shall bill one Customer for 2712 centralized services or, at the request of the Commercial Customers sharing the Containers, Contractor 2713 shall treat each Commercial Premises as a separate Customer and shall bill each Customer for service 2714 costs equal to the Rate divided by the number of Commercial Premises sharing the service. 2715 Contractor shall make arrangements to allow its Customers to pay bills through the following means: 2716 check, cash, credit card, Internet payment service, or automatic withdrawal from banking account. 2717 Contractor shall provide at least one drop-off location in the City where Customers may deposit their 2718 payments. 2719 The Contractor shall maintain copies of said Billings and receipts, each in chronological order, for a period 2720 of three (3) years after the Billing date for inspection by City. The Contractor may, at its option, maintain 2721 those records in computer form, on microfiche, or in any other manner, provided that the records can be 2722 preserved and retrieved for inspection and verification in a timely manner. 2723 6.1.2 Bad Debt Collection 2724 Contractor shall be responsible for collection of payment from Customers with past due accounts (“bad 2725 debt”). Contractor shall make reasonable efforts to obtain payment from delinquent accounts through 2726 issuance of late payment notices, telephone requests for payments, and assistance from collection 2727 agencies. Contractor may discontinue service for any Customer whose account remains unpaid for ninety 2728 (90) days after the date of Billing as long as the Customer has received a notice on a form approved by the 2729 City stating that service will be discontinued fifteen (15) days from the date of the notice if payment is not 2730 made by that time. On a monthly basis, Contractor shall provide a list of Customers that are sixty (60) days 2731 past due. 2732