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City of Pleasanton Article 5. Collection Services <br /> Franchise Agreement with Pleasanton Garbage Service <br /> <br />City of Pleasanton Page 36 June 7, 2022 <br />Contractor will work with and support the City and any consultants contracted by the City or 1212 <br />StopWaste.Org (also known as the Alameda County Waste Management Authority and Alameda 1213 <br />County Source Reduction and Recycling Board) to conduct Commercial and Multi-Family Organic 1214 <br />Materials audits. 1215 <br />Any revenue other than Rate revenue that the Contractor receives specifically for the Commercial 1216 <br />and Multi-Family Organic Materials Program, including but not limited to, the StopWaste.Org Food 1217 <br />Scrap Subsidy and Incentive payment programs, shall be deducted from the Contractor’s total 1218 <br />calculated costs to reduce Customer Rates in accordance with Section 3.F of Exhibit H and Section 1219 <br />3.F of Exhibit I. 1220 <br />B. Collection Service Options. Contractor shall provide Commercial and Multi-Family Organics 1221 <br />Customers with a Container appropriate for the needs of the business and the available space in the 1222 <br />enclosure for outside storage and Collection of Organic Materials. Contractor shall allow 1223 <br />Commercial Customers to select a Collection service method that best suits the needs of its 1224 <br />Premises in the same manner as the described in Section 5.3.3.B. 1225 <br />D. Container Replacement. Contractor shall replace Containers, which are specifically designated for 1226 <br />Organic Materials Collection, that have been stolen or damaged at no cost to the Commercial or 1227 <br />Multi-Family Premises not more than once per year. Additional replacements shall be charged to 1228 <br />the Customer at City-approved Rates on the Rate schedule in Exhibit G. 1229 <br />E. Posters, Signage, and Other Education Materials. Pursuant to the public education plan described 1230 <br />in Exhibit B, Contractor shall instruct Commercial and Multi-Family Customers and/or their property 1231 <br />managers as to any necessary preparation, separation, and placement of Organic Materials and 1232 <br />shall provide posters, signs, and other public education materials. 1233 <br />F. Notification of Improper Setout. Contractor shall notify Customers and their property managers (if 1234 <br />applicable) who fail, or whose residents or employees fail, to follow the posted instructions. In 1235 <br />cases of extreme or repeated failure to comply with the instructions, Contractor may decline to 1236 <br />Collect the Organic Materials but must notify the Customer of the reason and what steps must be 1237 <br />taken by Customer to recommence service. 1238 <br />G. Reporting. Pursuant to Sections 6.3.1, 6.3.2, 6.3.3 and 6.3.4, Contractor shall provide reports to the 1239 <br />City documenting its efforts to promote Organic Materials Collection services to Commercial 1240 <br />Customers including, but not limited to, the number of site visits performed. 1241 <br />H. Internal Organics Bins. Upon the Customer’s request, Contractor shall offer Commercial Customers 1242 <br />a variety of Organics storage bins for use by the Customer inside their Premises to store Organic 1243 <br />Materials prior to placement of the materials in the outdoor Containers to be Collected by 1244 <br />Contractor. Up to three (3) internal Organics bins shall be provided at no cost to the Customer. 1245 <br />Contractor shall promote the availability of the internal Organics bins during the site visits with the 1246 <br />Owner or property manager, and through other Commercial public education efforts required by 1247 <br />Exhibit B. Contractor shall purchase a sufficient number of Organics bins to maintain an inventory 1248 <br />of bins so that upon a Customer’s request, Contractor can deliver the Organics bin(s) to the 1249 <br />Commercial Premises within two (2) weeks of request. Each Organics bin shall be accompanied by 1250 <br />a flyer describing the Organics program requirements. 1251