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City of Pleasanton Article 5. Collection Services <br /> Franchise Agreement with Pleasanton Garbage Service <br /> <br />City of Pleasanton Page 34 June 7, 2022 <br />(10) to fifty (50) cubic yards. Contractor shall offer Customers the option to purchase or 1137 <br />lease Compactors through Contractor or an outside vendor. 1138 <br />C. Container Replacement. Contractor shall replace Recyclable Materials Containers that have been 1139 <br />stolen or damaged, at no cost to the Multi-Family and Commercial Premises, not more than once 1140 <br />per year. Additional replacements shall be charged to the Customer at the City-approved Rate on 1141 <br />the Rate schedule in Exhibit G. 1142 <br />D. Posters, Signage, and Other Education Materials. Pursuant to the public education plan in Exhibit 1143 <br />B, Contractor shall instruct (as part of the education program) Multi-Family and Commercial 1144 <br />Premises Customers and/or their property managers as to any necessary preparation, separation, 1145 <br />and placement of Recyclable Materials and shall provide the property manager with the following 1146 <br />materials to facilitate Customer and tenant education: 1147 <br />1. Educational Recycling posters for strategic placement on the Premises. For Multi-Family 1148 <br />Premises, Contractor shall make the posters available for use in areas frequented by 1149 <br />tenants (such as in mail rooms, laundry rooms, offices, etc.). For Commercial Premises, 1150 <br />the Contractor shall make the posters available for use in areas frequented by employees. 1151 <br />2. Recycling signs at the Recyclable Materials Container locations that clearly indicate the 1152 <br />types of Recyclables that are accepted and those that are not. 1153 <br />3. “Move-In Kits” for tenants of Multi-Family units as described in Exhibit B. 1154 <br />4. “How To” Brochures as described in Exhibit B. 1155 <br />5. Pursuant to Section 6.3.2.J and Section 6.3.3.G, Contractor shall report its public 1156 <br />education efforts to the City on a monthly and quarterly basis. 1157 <br />E. Notification of Improper Setout. Contractor shall notify Customers and their property managers (if 1158 <br />applicable) who fail, or whose residents or employees fail, to follow Recycling instructions provided 1159 <br />by Contractor in accordance with Section 5.14.8 and Section 5.24. In cases of extreme or repeated 1160 <br />failure to comply with the instructions, Contractor may decline to Collect the Recyclable Materials 1161 <br />but must notify the Customer of the reason and what steps must be taken by Customer to 1162 <br />recommence service. 1163 <br />5.4 Organic Materials Collection Services 1164 <br />5.4.1 Single-Family Organics Collection Service 1165 <br />A. General. Contractor shall Collect Organic Materials (including Food Scraps) from each Single-Family 1166 <br />Customer Curbside once each week on the regularly scheduled Solid Waste Collection day. Organic 1167 <br />Materials shall be Collected and Transported to the Approved Organic Materials Processing Site for 1168 <br />the purposes of Organic Materials Processing. Contractor shall instruct Customers as to the types 1169 <br />of Organic Materials accepted for Collection (and those prohibited); any necessary preparation of 1170 <br />Yard Trimmings (such as the cutting of large items), and Food Scraps; and the appropriate use and 1171 <br />placement of Carts designated for Organic Materials Collection. Contractor shall notify Customers 1172 <br />who fail to follow these instructions in accordance with Section 5.14.8. In cases of extreme or 1173