RES 221299 - Laserfiche WebLink

City of Pleasanton Exhibit B: Public Education Plan Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page B-4 June 7, 2022 • Two weeks prior to Christmas, announce to each Single-Family Customer that Curbside Collection of holiday trees will occur during the first or second week beginning on the Monday following New Year’s Day in accordance with Section 5.4.3 of the Agreement. 2. Visit apartment managers or home owners’ association meetings or other groups to promote and explain the Collection programs throughout the term of the Agreement, as requested by the associations or as scheduled by the City. 3. Prepare annually public education material on Recycling and proper handling of Household Hazardous Waste, E-Waste, and U-Waste and distribute materials directly to tenants of Multi- Family Premises. Contractor may arrange for distribution to each tenant unit a flyer, newsletter, door hanger, or other public education piece by coordinating with the Owner or property manager of the Premises; or the Contractor may provide an article that the Owner or property manager can place in the complex’s newsletter (if applicable). 4. Conduct a site visit at least twice annually to meet with the property manager or owner for all Multi-Family Customers to promote Recyclable Materials and Organic Materials Collection, check adequacy of the level of Recyclable Materials and Organic Materials service, verify Container signage is adequate, and distribute public education materials and Personal Recycling Bins as needed by each Multi-Family Complex. 5. Prepare and distribute “move-in” kits for property managers and owners of Multi-Family complexes to provide new tenants. Move-in kits shall provide Recycling information and Contractor’s Customer service phone number where questions can be answered. 6. Prepare and distribute at least two bill inserts annually for Multi-Family Owners and Property Managers that are each focused on a key subject (e.g. Recycling Procedures, free Recycling technical assistance, Bulky Item collection, handy hauler service, etc.). 7. Notify Owners and property managers at least two weeks before Christmas of the location and dates the holiday tree drop-off area will be available. 8. On each bill, Contractor shall include a brief statement to Customers providing service-related announcements such as messages about new services, the on-call clean-up and Bulky Item pick- up services, proper handling of Household Hazardous Waste, holiday tree Collection, etc. 4. COMMERCIAL EDUCATION PROGRAMS A. Initial Start-Up Public Education Activities 1. Within one (1) month of the Commencement Date of this Agreement, Contractor shall prepare and distribute a mailer to Commercial Customers explaining any changes from the existing Collection programs to new programs; date of change, etc. B. Continuing Programs Throughout Agreement 1. Prepare and distribute a quarterly newsletter to all Commercial Customers promoting and explaining Recyclable Materials and Organic Materials Collection and Diversion programs, and identifying possible cost savings through participation in Recyclables and Organics programs. The newsletter shall be distributed to Commercial Customers at the same time bills are issued.