RES 221299 - Laserfiche WebLink

City of Pleasanton Exhibit B: Public Education Plan Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page B-3 June 7, 2022 lengths less than five feet and bundles that weigh less than 30 pounds), provide tips for minimizing the “yuck” factor of Food Scraps Collection, and describe appropriate use and placement of Organic Materials Containers. 7. Supervise the design and production of four quarterly Single-Family bill inserts covering those educational and topical issues deemed appropriate by the City such as the semi-annual free drop-off events at the Approved Transfer Site, Food Scraps Collection, battery Recycling, holiday tree Recycling, etc. 8. Produce corrective actions notices for use in instances where the Resident sets out inappropriate materials. 9. Produce educational “Cart hangers” annually, the specifics of which shall be developed through meetings with City Contract Manager or their designee. 10. Two weeks prior to Christmas, provide written notification to each Single-Family Customer that Curbside Collection of holiday trees will occur during the first and second week beginning on the Monday following New Year’s Day in accordance with Section 5.4.3 of the Agreement. 11. On each bill, Contractor shall include a brief statement to Customers providing service-related announcements such as messages about new services, the on-call clean-up and Bulky Item pick- up services, availability of Cart cleaning services, proper handling of Household Hazardous Waste, holiday tree Collection, etc. 12. Contractor shall promote the on-call clean-up service annually by preparing billing inserts to be included in each Single-Family Customer’s bill and by advertising in a minimum of two local newspapers as approved by the City. 3. MULTI-FAMILY EDUCATION PROGRAMS A. Initial Public Education Activities 13. Within one (1) month of the Commencement Date of this Agreement, Contractor shall prepare and distribute a mailer to Multi-Family Customers explaining any changes from the existing Collection programs to new programs; date of change, etc. B. Continuing Programs Throughout Agreement 1. Perform the same public education activities required in the programs for Single-Family Customers continuing activities as described above by preparing and distributing specially designed public education materials for Multi-Family residents with the exception of the following tasks which shall not be performed: • Prepare and distribute quarterly newsletters that creatively inform residents about such topics, as availability of three free on-call clean-up events, bulky item pick-ups, home composting, Household Hazardous Waste and E-Waste Collection event, and environmental conservation; • Prepare and distribute annually a bill insert, brochure, and/or feature quarterly newsletter article describing how to prepare Yard Trimmings and Food Scraps for Collection; and,