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RES 221299
City of Pleasanton
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CITY CLERK
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2022
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RES 221299
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7/14/2022 11:14:47 AM
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6/22/2022 11:32:12 AM
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CITY CLERK
CITY CLERK - TYPE
RESOLUTIONS
DOCUMENT DATE
6/7/2022
DESTRUCT DATE
PERMANENT
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City of Pleasanton Article 6. Other Related Services and Standards <br /> Franchise Agreement with Pleasanton Garbage Service <br /> <br />City of Pleasanton Page 97 June 7, 2022 <br />6.14.3 Service Level and Route Audit 3490 <br />A. General. Notwithstanding the provisions of Section 6.14.2, Contractor shall independently review 3491 <br />its Billings to Customers in accordance with this Section 6.14.3. The purpose of the review is to 3492 <br />determine that the amount which the Contractor is billing each Generator is consistent with the 3493 <br />City-approved Rate schedule in Exhibit G for the level of service (i.e., frequency of Collection, size 3494 <br />of Container(s), number of Containers, and location of Container(s)) provided to such Generator 3495 <br />by Contractor. 3496 <br />B. Procedures. Contractor shall review each Cart Service account at least once per year in such a 3497 <br />manner that all accounts on a particular route are audited on the same day. The audits shall be 3498 <br />scheduled so that Contractor completes audits of twenty-five percent (25%) of the Cart Service 3499 <br />routes each quarter. Contractor shall review each Bin Service account and Drop Box Service 3500 <br />account at least once every other year. Audits shall be scheduled in a manner that all accounts 3501 <br />on a particular route are audited on the same day and twelve and one half percent (12.5%) of the 3502 <br />Bin Service and Drop Box Service routes are audited each quarter. 3503 <br />The review shall be performed by the Contractor’s route supervisor(s) or other agent approved 3504 <br />by the City. The Person conducting the review shall compare a route report for the route under 3505 <br />review and verify, through visual inspection of each Customer’s Premises on the Customer’s 3506 <br />scheduled day of Collection, the level of service actually provided to each Customer listed on the 3507 <br />route report review and note the actual Service Level in writing on the route report. In addition, 3508 <br />the Contractor’s route supervisor or appropriate agent shall list any Customers receiving service 3509 <br />(and the level of such service) that do not appear on the routing report. The Contractor shall 3510 <br />reconcile the route report to the billing report, noting all discrepancies. Any discrepancies should 3511 <br />be marked clearly on the billing report. Contractor shall verify if the discrepancies result from 3512 <br />Customer’s request for special services on the day of the route audit and shall provide 3513 <br />documentation in such cases. Contractor shall issue correction notices to the Customers 3514 <br />correcting any billing inaccuracies within five (5) Business Days of the day the route audit was 3515 <br />performed and shall provide such notices to City along with the annotated billing report. 3516 <br />C. Route Audit Schedule. Thirty (30) calendar days prior to the Commencement Date, Contractor 3517 <br />shall submit a two (2)-year schedule for performing route audits, listing each route and calendar 3518 <br />quarter that each route will be audited. If the Contractor proposes to modify the two (2)-year 3519 <br />schedule during the Term, the Contractor shall submit a revised route audit schedule to the City 3520 <br />for approval. 3521 <br />D. Reporting Requirements. Two (2) weeks after the end of each calendar quarter, Contractor shall 3522 <br />submit a written report to the City that identifies the Cart Service, Bin Service and Drop Box 3523 <br />Service routes audited, the number of accounts on each route, the number of Billing inaccuracies 3524 <br />per route, the percentage of Billing inaccuracies (where Billing inaccuracies are instances when 3525 <br />service observed by route auditor differs from service listed on the route and/or Billing reports) 3526 <br />per route (equal to the number of Billing inaccuracies divided by the number of accounts per 3527 <br />route), and the estimated annual revenue impact associated with the Billing inaccuracies (which 3528 <br />shall be calculated as the difference between the Billing amount shown on the Billing report on 3529 <br />the date of the audit and the corrected Billing amount multiplied by 12). The written report shall 3530 <br />also include copies of the route audits (i.e., Billing reports with handwritten notes identifying 3531 <br />actual level of service provided to each Customer and notes the Billing discrepancies), copies of 3532
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