RES 221299 - Laserfiche WebLink

City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 96 June 7, 2022 or Organic Materials has been dumped in an apparently unauthorized manner. Contractor shall deliver 3454 the address or description to City within five (5) working days of such observation. 3455 6.13 Administration of Service Exemption Programs 3456 Contractor shall allow for Persons that have a disability as defined by the Americans with Disabilities Act 3457 (which means Public Law 101-336, 104 Stat. 327, 42 U.S.C. 12101-12213 and 27 U.S.C. 225 and 611, and 3458 all Federal rules and regulations relating thereto) that are Occupants of Single-Family Premises and Multi-3459 Family Premises to receive Collection services at a location other than Curbside at no extra charge to the 3460 Customer. Contractor shall review all applications (which shall include statements from physicians) made 3461 by Customers to determine conformance with this exemption provision and shall grant exemptions if 3462 applicable. With regard to all requirements of this Section, the Contractor shall make reasonable 3463 accommodations with regard to provision of and servicing of Containers (e.g., Container size and type, 3464 placement of Containers for Collection, etc.) at no additional cost to the Customer. 3465 6.14 Performance Review and Audits 3466 6.14.1 Performance Review 3467 The City shall have the right to conduct two (2) reviews of Contractor’s performance during the Term to 3468 verify that Contractor has fulfilled its obligations under the Agreement. City intends to perform one (1) 3469 performance review during Rate Period Two, and reserves the right to conduct one (1) additional 3470 performance review at any other point during the Term. Upon notice from City that a performance review 3471 will be conducted, Contractor shall provide all information requested by City and cooperate with the 3472 review. Performance review may focus on the following, but is not limited to these items: call center 3473 performance, total Complaints, missed pick-ups Complaints, noise Complaints, contract compliance, 3474 Diversion results, Customer participation levels in Diversion programs, vehicle maintenance, compliance 3475 with the implementation plan provided by the Contractor to the City, and public education and outreach 3476 efforts. City will conduct its evaluation and report to City Council. At City request, Contractor shall make 3477 a presentation to City Council reporting the Contractor’s results. Contractor shall be responsible for 3478 reimbursing the City for the cost of each such review, in an amount up to sixty thousand dollars ($60,000) 3479 per review, which shall be a pass-through cost. 3480 6.14.2 Payment and Billings Audit 3481 The City shall have the right to conduct three (3) audits of Contractor’s Billings and payment of monies 3482 due to the City during the Term to verify that Contractor is accurately billing Customers, and has calculated 3483 and transmitted all fees and payments as required by this Agreement. City intends to perform such audits 3484 during Rate Period Three, Rate Period Five, and Rate Period Seven. Upon notice from City that a payment 3485 and Billings audit will be conducted, Contractor shall provide all information requested by the City and 3486 cooperate with the audit. Contractor shall be responsible for reimbursing the City for the cost of each 3487 such audit, in an amount up to thirty-five thousand dollars ($35,000) per audit, which shall be a pass-3488 through cost. 3489