Laserfiche WebLink
TRAINING FOR VERSION 15: City's desire to have online training on an as needed basis with the option <br />to purchase these services using either a daily or half day rate. MaintStar shall make training content available <br />for all modulars identified herein. The City shall identify 3 —5 super uses to participate in the trainings. <br />PROFESSIONAL SERVICES: Customer may, from time to time, request MaintStar to provide customization <br />and deployment services and other related professional services in relation to Customer's use of the platform. <br />MaintStar may in its discretion, agree to provide the Professional Services. <br />HANDLING OF CITY DATA: In the event of a termination of this Agreement, Software Provider shall <br />implement an orderly return of City data in a CSV or another mutually agreeable format at a time agreed to <br />by the parties and the subsequent secure disposal of City data. During any period of service suspension, <br />Software Provider shall not take any action to intentionally erase any City data for a period of 30 days after <br />the effective date of termination, unless authorized by City. City shall be entitled to any post -termination <br />assistance generally made available with respect to the Services; unless a unique data retrieval arrangement <br />has been established as part of the SLA. Software Provider shalt securely dispose of all requested data in all <br />of its forms, such as disk, CD/ DVD, backup tape and paper, when requested by City. Data shall be <br />permanently deleted and shall not be recoverable, according to National Institute of Standards and <br />Technology (NIST) -approved methods. Certificates of destruction shall be provided to City. <br />12 <br />