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• Managing field workforces: Managing internal field workforces can be complex and costly. CMMS can unify and cost-effectively deploy internal teams • Preventive maintenance: CMMS data enables maintenance operations to move from a reactive to a proactive approach, so an advanced asset maintenance strategy can be developed. • Consistency and knowledge transfer: Documentation, repair manuals and media capturing maintenance procedures can be stored in CMMS and associated with corresponding assets. Capturing and maintaining this knowledge creates consistent procedures and workmanship. • Compliance management: Compliance audits can be disruptive to maintenance operations and asset-intensive businesses. CMMS data makes an audit easier by generating responses and reports tailored to an audit's demands. • Health, safety and environment: In line with compliance management, CMMS offers central reporting for safety, health and environmental concerns. The objectives are to reduce risk and maintain a safe operating environment. CMMS can provide investigations to analyze recurring incidents or defects, incident and corrective action traceability, and process change management. • Budget management and planning: Data collected and stored can be used to plan for expenditures, identify the true costs of services, and identify where resources need to be allocated. The need to update the department's current Computerized Maintenance Management System was identified in the OSD Strategic Plan Goal C — Technology— Invest in technology and resources to support quick responses to service requests, efficient operations, and expanded public access to vital information. The Operations Services Department's current work order and maintenance management system, MaintStar v14 is inadequate to retrieve needed information to comply with mandated reporting requirements and internal performance measures and tracking. The preliminary analysis of the current CMMS identified numerous automated and manual processes that are used to manage work infrastructure, public facilities, and vehicles and equipment. These systems are not well integrated, resulting in poor information management workflows and limited reporting/analysis capabilities. The CMMS needs to be capable of tracking internal and external service and work requests, corrective work orders and work management, preventative maintenance, staff resource planning and utilization, asset management data, capital projects, inventory, timekeeping for work tasks, and customer service interface. DISCUSSION MaintStar has introduced a new version (v15) of the CMMS which requires an assessment of the current version, updated GIS integration and workflow development. To pursue assessing the department's computerized maintenance management system, MaintStar v14, on April 28, 2021, in accordance with the City's Procurement Policy, a Request for Qualifications (RFQ) for CMMS workflow development professional services was posted to find consultants with the requisite experience to Page 3 of 4