14 ATTACHMENT 1 EXHIBIT C - Laserfiche WebLink

Water Shortage Contingency Plan THE CITY OF PLEASANTON. If the City Council declares a water shortage emergency, the Public Information Officer (PIO) and City staff will coordinate to communicate with its customers and the public to inform them about the declared water shortage emergency, water shortage level, and authorized water use restrictions. The City may use any combination of the following outreach formats: newspaper publication, mailers, bill stuffers, newsletters, social media, its website, local radio, and press releases. If needed, City staff will communicate with the appropriate State agencies regarding the water shortage emergency. 5.2 Communication for Unforeseeable Events A water shortage may occur during unforeseeable events such as earthquakes, fires, infrastructure failures, civil unrest, and other catastrophic events. The City's Water ERP provides specific communication protocols and procedures to convey water shortage contingency planning actions during these events. The City may trigger any of these communication protocols at any water shortage stage, depending on the event. In general, communications and notifications should proceed along the chain of command. Notification decisions will be made under the direction of the Director of Emergency Services, with external communications managed by the PIO. The Water ERP provides a list of relevant contacts to notify at the local, regional, and state level. The PIO is the official spokesperson for the City and is responsible for establishing an information center and providing information for news media. In addition, the PIO maintains a list of contacts to disseminate information to the public, typically via electronic media, radio, television, or newspapers. 6.0 COMPLIANCE AND ENFORCEMENT After the City Council adopts a WSCP stage, customers will be notified by any of the following methods: mail, social media, and/or publication in the newspaper. PMC Chapter 9.30 includes demand reductions and compliance and enforcement measures the City may implement when a water shortage is declared. Customers are required to reduce water demands based on past usage for the same billing period from the previous one to four years, as data is available. If insufficient historic usage information is available, then the City may base reductions on a combination of available data, per -capita water use targets, water usage from similar customer types, and other activity -specific water usage data. Customers can request adjustments to water use reductions by submitting a written request with supporting documentation within 30 days of receipt of the bill that is the subject of the adjustment request. Should customers exceed their mandatory conservation amount, they are subject to excess use penalties that will either be added to their existing water bill or billed separately. Concurrent with the preparation of this WSCP, the City is updating PMC §9.30.100 to align with the updated water shortage conditions presented in Section 3.0. The proposed excess use penalties are shown in Table 7. Excess use penalties consist of a volumetric surcharge and a fixed fee, depending on the water shortage stage and the number of exceedances in a 12 -month period. The City Manager can suspend excess use penalties for all customers when conditions (e.g., weather) make water use reduction impracticable. 14 City of Pleasanton N-e80-60-20-04-wP-R-e80-2020uwMP Last Revised: 05-05-21