17 - Laserfiche WebLink

Attachment 2 provide efficient and responsive service. No operational changes that affect trip-scheduling, hours of operation, response time or any other characteristic of the PPS can be made by the CONTRACTOR without the prior written approval of the CITY. F. Reporting and Invoicing Requirements The CONTRACTOR must maintain a computerized reservation program to track trips and related operating statistics. The CITY receives funds from the Alameda County Transportation Commission(ALAMEDA CTC) and is subject to detailed reporting requirements. ALAMEDA CTC's reporting requirements may periodically change; the CITY will inform the CONTRACTOR of any changes ALAMEDA CTC makes to the reporting requirements and subsequent data that would be needed from the CONTRACTOR. See EXHIBIT B for Service Definitions of Operating Terms. The CONTRACTOR must become familiar with all applicable reporting requirements. The CONTRACTOR shall be liable for any funding penalties or late fees imposed by funding sources that are due to the CONTRACTOR's failure to comply with reporting requirements. CONTRACTOR shall submit an invoice and service reports electronically to the CITY within ten(10) calendar days of the end of each service month. G. Required Submittals CONTRACTOR is required to submit the following to the CITY each month: 1) Service Invoice- CONTRACTOR will provide the following on the monthly invoice: • Number of service hours billed for each service component,revenue hour reimbursement rate and service cost sub-total for door-to-door trips. • Total amount of passenger fares collected from both locations (CONTRACTOR office and CITY); this amount will be retained by the CONTRACTOR • Total miles driven per vehicle. 2) Data Summary Report by Service Day- CONTRACTOR will include the following data for each service day: • Number of service vehicles in use • Door-to-door Service: Number of one-way passenger(no attendant or companion trips) trips performed, cancelations, late cancelations, no-shows and missed trips, service hours,productivity and on-time performance. • Fares collected • Number of personal injury occurrences • Number of vehicle/property damage occurrences 3) Trip Detail Report for Door-to-Door Transportation Service-CONTRACTOR will include the following for each program participant's ride request: • Rider's last and first name • Assigned vehicle route number for the ride reservation 11 I Page