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Attachment 2 The CITY intends to work with the CONTRACTOR to plan and modify the service with resident and program participant input. Ideas and suggestions from the CONTRACTOR about system planning are encouraged. The CITY has a Pleasanton Paratransit Task Force (Task Force) whose purpose includes exchange of ideas and information about the operations of PPS and suggests changes that may be needed. It is expected that the CONTRACTOR will assign personnel to participate in meetings of the Task Force that occur four times a year, and any additional community input meetings as deemed necessary. In addition, the CITY's Paratransit Program Manager and the CONTRACTOR'S Project Manager, or designated members of their staffs, will meet on a periodic basis to discuss performance of the system and any needed changes to program operations. B. Eligibility Certification Prior to the first day of service the CITY will provide a list of current eligible riders to the CONTRACTOR. Once CONTRACTOR service starts CONTRACTOR will be responsible for maintaining the eligibility list and offering Pleasanton residents eligibility into the program. C. Fare Collection, Distribution and Reporting fare for one-way ride One way rides will be sold and fares will be received by CONTRACTOR. Purchase of one way rides may be made in person at CONTRACTOR'S Pleasanton office location(7080 Commerce Drive) or through other means deemed appropriate by CONTRACTOR such as vouchers, via phone or electronically by a secure means. Fare collection will be reported by CONTRACTOR to the CITY by the 10th of each month. D. Advertising and Promotion The CITY will be responsible for program development and service promotion. Periodically, newsletters and other marketing materials may be prepared. It is expected that the CONTRACTOR will cooperate with marketing efforts by assisting with the distribution and collection of survey forms and other associated materials. The CONTRACTOR will be required to display signage on all vehicles used to provide service under this contract as specified by the CITY. CONTRACTOR is required to participate in up to six(6) Senior Citizen related events annually. When the Senior Center has events such as the Transit Faire, Open House, Senior Center Appreciation Month, the CONTRACTOR is required to host a booth, advertising PPS services. Similarly, the CONTRACTOR will be required to promote PPS services, through providing transport to and from the Pleasanton Senior Center, for limited Senior Center Special Events such as the Holiday Tea. E. Adjustments to Service The CITY may make adjustments to the service offered during the term of the AGREEMENT. The CITY expects to work closely with the CONTRACTOR on such modifications in order to 10IPage