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Attachment 2 reviewing and evaluating driver performance, adherence to safety rules, on-time performance checks, mobility device securement and service quality monitoring. VI. SAFETY AND TRAINING PROGRAM The CONTRACTOR will have full responsibility for assuring the safety of all passengers and operations personnel. The CONTRACTOR must comply with all applicable federal, state and local regulations. The CONTRACTOR must implement and maintain a formal safety and training program. In addition, evidence that all vehicle operators, and other pertinent personnel, have shown that they are competent in all components of the safety and training program must be provided to the CITY upon request. The CONTRACTOR's driver safety and training program should include the following information and instruction: 1. Defensive driving instruction (DOT recogonized recommended). 2. Passenger assistance training and sensitivity training in working with elderly and disabled passengers, including training in proper wheelchair lift operation and wheelchair tie-downs (DOT reconginzed recommended). 3. Training in CPR, first aid, emergency preparedness and evacuation procedures. 4. Training in map reading and local geography . 5. Training on the CITY's PPS policies and procedures(i.e. completing vouchers, assisting passengers, etc.). 6. A re-training program, for each driver who experiences a preventable accident, and for drivers who have identified performance problems. (Recommended that re-training be completed within two weeks following the accident. Re-training documentation shall be provided to the CITY upon request. 7. Ongoing driver safety/training sessions for all existing, trained drivers; training should include an overview of all elements in the new driver training as described above (recommended monthly). 8. Evaluation of individual driver's skills (recommended every six months). VII. RESPONSIBILITIES A. Administration and System Planning The CITY's Paratransit Program Manager will be responsible for administering the AGREEMENT and for monitoring and evaluating the service. The CONTRACTOR'S Project Manager will be accountable to the CITY for the services provided under the AGREEMENT. The CONTRACTOR will be responsible for the delivery of transportation services under the AGREEMENT. The CONTRACTOR will coordinate, manage, and control all necessary program activities which will include, but not be limited to: providing cost-effective and efficient door-to-door transportation and shuttle transportation services as needed by eligible program participants, washing and maintaining the interior and exterior of service vehicles, providing and training drivers and other project personnel, developing administrative procedures, and compiling financial and non-financial records, including service utilization data. 91 Page