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upon request. The OPERATOR's driver safety and training program must include, at a minimum, the following: 1. Eight(8)hours of DOT-certified defensive driving instruction (new driver training). 2. Eight(8)hours of DOT-certified passenger assistance training and sensitivity training in working with elderly and disabled passengers, including training in proper wheelchair lift operation and wheelchair tie-downs (new driver training). 3. Training in CPR, first aid, emergency preparedness and evacuation procedures (every 2 years). 4. Training in map reading and local geography (new driver training, re-training as necessary). 5. Training on the CITY's PPS's policies and procedures (i.e. completing vouchers, assisting passengers, etc. (new driver training, re-training as necessary). 6. A re-training program, which will be a requirement for each driver who experiences a preventable accident, and for drivers who have identified performance problems. (re- training completed within two weeks following the accident and re-training documentation provided to the CITY prior to the driver being placed back into service under the AGREEMENT). 7. Ongoing driver safety/training sessions for all existing, trained drivers; training must include an overview of all elements in the new driver training as described above (monthly). 8. Evaluation of individual driver's skills (every six months). VII. RESPONSIBILITIES A. Administration and System Planning The CITY's Paratransit Program Manager will be responsible for administering the AGREEMENT and for monitoring and evaluating the service. The OPERATOR'S Project Manager will be accountable to the CITY for the services provided under the AGREEMENT. The OPERATOR will be responsible for the delivery of transportation services under the AGREEMENT in accordance with the policies and procedures established by the CITY. The OPERATOR will coordinate, manage, and control all necessary program activities which will include,but not be limited to: providing cost-effective and efficient door-to-door transportation and shuttle transportation services as needed by eligible program participants, washing and maintaining the interior and exterior of service vehicles,providing and training drivers and other project personnel, developing administrative procedures, and compiling financial and non- financial records, including service utilization data. The CITY is solely responsible for system planning and determinations regarding program policies and procedures. However,the CITY intends to work with the OPERATOR to plan and modify the service with resident and program participant input. Ideas and suggestions from the OPERATOR about system planning are encouraged. The CITY has a Pleasanton Paratransit Task Force (Task Force) whose purpose includes