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assistance may be provided) to enable him/her to get to and from the vehicle. If a passenger needs assistance that goes beyond the parameters described herein, it is the passenger's responsibility to obtain that assistance from someone other than the driver prior to the delivery of service. If, in the driver's opinion, a situation presents a potential safety hazard, either to the passenger, the driver or to another party, the driver is required to contact dispatch and a determination will be made in consultation with OPERATOR management staff whether to refuse to assist and/or transport the passenger. In this instance an incident report should be completed and filed in accordance with the OPERATOR's Standard Operating Procedures,with a copy submitted to the CITY. In the event of injury, accident or other emergency on board a vehicle, the driver shall follow OPERATOR's established policies, immediately advise dispatcher, and request direction and assistance as necessary. Driver must call Pleasanton Police immediately and they will be dispatched to take a report, driver is not to leave the scene until Pleasanton Police have completed a report. OPERATOR shall maintain Incident/Accident Reports, including police reports, and shall submit these to the CITY in accordance with service standards. Regularly assigned drivers or trained back-up drivers must be available and on time daily to ensure consistent and reliable service. Drivers shall be required by the OPERATOR to wear uniforms and identification badges that are approved by the CITY. All drivers must have accurate timepieces available at all times during vehicle operation. All vehicle operators must be trained and proven to be proficient in all elements of the OPERATOR's Safety and Training Program. The OPERATOR must verify to the CITY, upon request, that all drivers have received and passed the training required in the AGREEMENT. The OPERATOR must also participate in the California Department of Motor Vehicles' Pull Notice Program(Sect. 1808.1 CVC) so as to be notified of any changes in the driving record of any of its vehicle operators. The OPERATOR shall notify the CITY of any action taken against a driver based on his/her record, in terms of its impact on the CITY's paratransit program. Road Supervisors The OPERATOR will utilize Road Supervisors to respond to specific issues and incidents that occur while the vehicles are away from the facility. In the event of an accident, OPERATOR's Road Supervisor will immediately go to the scene to coordinate the transfer of passengers if the vehicle is damaged and ensure that mandated drug and alcohol testing is performed. Additionally, OPERATOR's Road Supervisors will conduct routine fieldwork reviewing and evaluating driver performance,adherence to safety rules, on-time performance checks,mobility device securement and service quality monitoring. VI. SAFETY AND TRAINING PROGRAM The OPERATOR will have full responsibility for assuring the safety of all passengers and operations personnel. The OPERATOR must comply with all applicable federal, state and local regulations. The OPERATOR must implement and maintain a formal safety and training program and must provide an outline of this program to the CITY upon request. In addition, evidence that all vehicle operators, and other pertinent personnel, have shown that they are competent in all components of the safety and training program must be provided to the CITY