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the Project Manager, at the CITY's request when there is cause,upon 30-day notice. Reservation Agents and Dispatchers The OPERATOR must provide sufficient reservation agents and dispatchers to book trip reservation requests, and to schedule and dispatch service vehicles. Project staff must be adequately trained for their tasks; must be sensitive to the special needs of older adults and persons with disabilities; and must exhibit professionalism, patience and compassion when working with program participants. Training Manager The OPERATOR must designate and provide the services of a Training Manager who will oversee the Road Supervisors and be responsible for the training of vehicle operators Vehicle Operators The OPERATOR must obtain and review the driving record of all vehicle operators prior to their providing service under the AGREEMENT and take steps to assure that said persons do not pose a threat to those served under the AGREEMENT or to public safety in general.Vehicle operators must have a valid California driver's license of the appropriate classification for the vehicle type to be driven, as well as any other licenses or certifications required by applicable federal, state or local regulations. The OPERATOR must also comply with the requirements of the Drug Free Work Place Act of 1988 and U.S. Department of Transportation drug testing regulations to the extent that they are legally enforceable. OPERATOR's vehicle operators must provide assistance to passengers when necessary to help them safely get from their doorway, into and out of the vehicle, and to negotiate stairs, ramps, inclines, doors and other obstacles that may be in their way as they approach the doorway of their destination. To ensure rider safety, OPERATOR's drivers are required to get out of their vehicles and offer assistance to all passengers boarding and disembarking from the vehicle. In the event that the passenger does not require assistance,the driver will still be required to stand at the base of the vehicle steps while the passenger boards and disembarks the vehicle. Drivers will provide assistance to passengers who need help securing their seat belt and will ensure that wheelchairs and other mobility devices are properly secured on the vehicle. When needed, drivers will carry up to three bags of groceries or similarly sized packages to or from the vehicle. Additional special assistance may be required of the driver dependent on a particular rider's disability. Driver assistance must be provided in a manner that is respectful of the passenger's dignity and independence while at the same time ensuring their safety. Driver assistance must be provided in a manner that does not put other passengers, who are waiting in the vehicle, at risk of being harmed. Passengers, who are picked up or dropped off at large office buildings or some other similar situation where the doorway of their destination is not visible and easily accessible to where the vehicle would park, must make arrangements to meet the driver at a main entrance (example: at a main lobby entrance)that is more easily accessed by the driver. Drivers shall not enter a passenger's home (except in an emergency situation, and then only for the purposes of obtaining help), nor shall drivers lift or carry a passenger. Passengers unable to walk independently must be able to use the necessary assistive devices independently (driver