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5. Anticipated costs associated with providing requested services. The estimate should include an outline of costs and or describing cost elements for the Scope of Services tasks. The final cost will be a not -to -exceed amount based on billable hours associated with providing the services requested. 6. Provider(s) shall make organization's financial audits available for review. 7. All brochures or publications produced which are funded in part or in whole by the City of Pleasanton, must display a statement about the source of the funds for that program. VII. Selection Process and Evaluation Criteria a) Evaluation Criteria The proposals will be reviewed by City staff and selected members of the Human Services Commission. In soliciting qualifications, the City's intent is to have the best possible service. Therefore, selection of a provider(s) will be based upon, but not limited to, the following considerations and criteria: • Demonstrated knowledge and experience in providing a variety of care coordination services of the type listed in the Scope of Services (Section II) and consistent with the needs of the City of Pleasanton. • Demonstrated ability to understand the unique needs of the mentally unstable in Pleasanton with a goal of providing stability once again. • Agency track record, history, and viability/financial stability. • Demonstrated ability to perform in a timely manner and work with City staff, sharing confidential information when necessary. • Ability to regularly track performance and quantify how funds are being utilized. • The quality of, amount and types of services being proposed. • Ability to provide electronic/verifiable data on number of clients served on a monthly basis. • Ability to conduct client evaluations of services being provided. • Ability to accommodate changing demographics and language needs of the Pleasanton community. • Quality of partnerships to offer the fullest scope of services. b) Selection/Evaluation Process All proposals will be evaluated based on the above criteria. As part of the evaluation process, the provider(s) may be required to attend one or more interviews with the City of Pleasanton and may be