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Every year, staff evaluate the number of participants on the waitlist and brainstorm ways to reduce that number. In the past few years, staff recognized that they could increase the number of participants by 5 each week in the Ridge Runners program without increasing expenses. Staff in Summer Drama Camps added an extra session for each of the Summer Drama Camps. Staff in Ridge Runners and Aquatics have also added new camps and programs in the past few years (Ridge Runners Explorer, new in 2019 and Spaquatics Camp, new in 2018) in hopes to help reduce the waitlist numbers. Evaluation and Feedback Staff survey our participants regularly via an electronic Survey Monkey system. These surveys provide staff with an opportunity to see how programs are received by the community. The summer session. receives the most feedback and overwhelmingly the feedback is positive. In our summer aquatics program over 83% of survey respondents stated they would 'recommend the program to others' and 82% stated they are 'likely to have their child return next summer'. Our summer programs combined served 3,634 youth during an 8 -week period. Surveyed respondents stated the following about our camps: • "Thanks for making the camp fun and inclusive. My child wants to do it again next year." — Youth Summer Drama Camp Parent • "They are teaching essential life skills for my kids. I have great respect for swimming instructors. My kids are able to swim finally." — Summer Program Swim Lesson Parent • "I was really impressed with this camp. It was our first year doing it and I will definitely enroll my daughter next year and recommend it to anyone! The counselors were courteous, professional and attentive." — Ridge Runner Camp Parent While it is a benefit to receive positive feedback to our programming in order to know we are on the right track, it is also incredibly beneficial to receive the negative constructive feedback. We especially appreciate detailed feedback as we can work to see what changes can be made to help mitigate negative comments. For example: last summer a parent was unhappy with some of the day trips that were being offered for her teen in the Teen Road Trip Camp. She shared with staff her specific concerns and staff was able to talk with her, share their program planning philosophy, and work with her to modify the camp to provide better experiences for the teens and meet parents' expectations. Without the parent's honest feedback, we may not have easily seen we were missing the mark. Cancellations As popular as summer programs are, unfortunately there are several that end up getting cancelled as well. In Summer 2019 staff cancelled 77 classes/programs, that compares to 65 in 2018. Classes can be cancelled for any of the reasons below: • Low enrollment — Instructors set a minimum number of participants needed to offer the program. If the minimum is not met, the instructor then decides if they can still offer the program or if it needs to be cancelled. (Most classes are cancelled due to low enrollment) Page 3 of 6