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Local Office Address 1425 Clay St OAKLAND, CA 9462 Fig. 2 — A Typical Energy Bill After Joining EBCE EBCE has developed resources on their website intended to help customers understand their bill. They have a rate comparison worksheet that educates customers on how to calculate and compare their EBCE bill to that of PG&E (Attachment 4). This tool helps customers see their potential savings by switching to EBCE. EBCE also has a Marketing and Account Services Team dedicated to resolving customer complaints. They currently contract with the Sacramento Municipal Utility District (SMUD) to manage the call center. While SMUD handles common questions and requests, EBCE staff manages the more complex calls. If Pleasanton were to join EBCE, it will be essential to learn from others' experience and collaborate closely with EBCE to reinforce public outreach before the City begins receiving electricity from the CCA. In addition to making sure the EBCE enrollment process is transparent and easy to navigate, another important consideration is whether or not joining EBCE would be cost effective for the community. In communications with staff, EBCE's Director of Public Policy and Public Engagement Manager have indicated that if the City of Pleasanton joins EBCE in the near future, the City would join free of charge with no late fees or penalties. However, EBCE's Board of Directors may contemplate imposing fees in the future. It is unknown at this time when they might impose such fees or how much they might be. EBCE offers to its customers three service options with three different electricity source compositions. These service options operate the same way for residents and businesses alike. Bright Choice is the basic service and most commonly used. Its electricity makeup is 19% solar, 19%wind, 47% large hydroelectric, and at least 85% carbon -free. This electricity source makeup is most comparable to that of PG&E's standard plan, which is comprised of 34% nuclear, 15% natural gas, 13% large hydroelectric, 18% solar, and 10% wind energy. EBCE has pegged its rates to PG&E's to ensure that Bright Choice costs 1.5% less than PG&E's standard plan. EBCE's Page 4 of 20 Account No: ENERGY STATEMENT Statement Date: 07!1912018 i� & � vvww pge com;MyEnergy Due Date: 08/09/2016 Service For: Your Account Summary Amount Due on Previous Statement 539.05 Payments) Received Since last Statement -39 C5 Prevwus Unpaid Balance 30.00 current PGBE Elect_r_ic Delivery Charges $23 71 � Questions about your bill? Charges � 2.75 t Monday-fntlay 7 a.m.-y p m current Gas Charges 6.59 Saturday 8 a.m -6 p.m M _ Phone: t -ass -743-0335 www pge comrMyEnergy ';Total Amount Due b 081Q9/2018 y $43.0511 Local Office Address 1425 Clay St OAKLAND, CA 9462 Fig. 2 — A Typical Energy Bill After Joining EBCE EBCE has developed resources on their website intended to help customers understand their bill. They have a rate comparison worksheet that educates customers on how to calculate and compare their EBCE bill to that of PG&E (Attachment 4). This tool helps customers see their potential savings by switching to EBCE. EBCE also has a Marketing and Account Services Team dedicated to resolving customer complaints. They currently contract with the Sacramento Municipal Utility District (SMUD) to manage the call center. While SMUD handles common questions and requests, EBCE staff manages the more complex calls. If Pleasanton were to join EBCE, it will be essential to learn from others' experience and collaborate closely with EBCE to reinforce public outreach before the City begins receiving electricity from the CCA. In addition to making sure the EBCE enrollment process is transparent and easy to navigate, another important consideration is whether or not joining EBCE would be cost effective for the community. In communications with staff, EBCE's Director of Public Policy and Public Engagement Manager have indicated that if the City of Pleasanton joins EBCE in the near future, the City would join free of charge with no late fees or penalties. However, EBCE's Board of Directors may contemplate imposing fees in the future. It is unknown at this time when they might impose such fees or how much they might be. EBCE offers to its customers three service options with three different electricity source compositions. These service options operate the same way for residents and businesses alike. Bright Choice is the basic service and most commonly used. Its electricity makeup is 19% solar, 19%wind, 47% large hydroelectric, and at least 85% carbon -free. This electricity source makeup is most comparable to that of PG&E's standard plan, which is comprised of 34% nuclear, 15% natural gas, 13% large hydroelectric, 18% solar, and 10% wind energy. EBCE has pegged its rates to PG&E's to ensure that Bright Choice costs 1.5% less than PG&E's standard plan. EBCE's Page 4 of 20