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began its service with MCE, they were proactive and posted information and resources on their social media pages which may have prevented some misinformation from spreading. If residents see that the City of Pleasanton is supportive of the program, they are more likely to join. Sending letters from the City on letterhead explaining a decision to join EBCE can be helpful too. 3. The combined PG&E and EBCE bill was a source of confusion. While EBCE procures the electricity, PG&E continues to deliver it to customers and handle billing. Figures 1 and 2 illustrate customer bills before and after joining EBCE, respectively. The "before" bill is broken down into electric charges and gas charges. The "after" bill is broken down into PG&E electric delive charges, gas charges, and EBCE electric generation charges. Some customers associated an extra line of costs in their bill with higher expenses without realizing that the previous PG&E electricity charges, which included both generation and delivery, are now broken out to EBCE's generation and PG&E's delivery costs. In fact, as explained below, EBCE is pegging the rates of its standard plan to 1.5% below those of their PG&E counterpart. ENERGY' ��A�TEENT �� ti�t'��s��'�i'�-�� �t�tem€!nt C�at� Q� t`*�1ti t :� �� ` � r��1y.trg�+ Que Date OA,'06i201� Servtca For: Your Ae€Dunt 5un�niary Rcie�'�a314::tr tt�tr'�t 6E t � � } , �na�t W� as P�nous t � t s � !:1 Prataty pr a 1 � A�w�d Y�kt It,�t 9�w11+�[w � �a � �1 1234 Maw �t�et P1niKgw� t tN3 A4df�53 L,ne �. clA tI�[!40 g � < 3a � T�t�l An��unt [3ut ��,� �+��2fl1� � 5178.89 I �'"' i H t10{iTs 0� � � �1'} irt► MM1l#t Fl10nt 9.804 i�3-'S0a? �+L�t � �+C#s?b i dr #50 M 7 #fir 31V�s4k E� �i+al'43 1wr P9e �r�Y �,`,}' Fig. 1 — A Typical Energy Bill Before Joining EBCE Page 3 of 20