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Exhibit B Services for City of Pleasanton Below Market Rate (BMR) & Down Payment Assistance (DPA) Activities Activity Description Hello's Rates Fixed Costs In order for Hello Housing to have staff trained, dedicated and available to perform Variable Activities contained in the BMR contract as they arise, Hello Housing needs to be able to depend on a certain amount of revenue to offset our fixed costs. Hello Housing will bill 80% of the Equal to 80% of Program Administration projected Variable Costs each year, prorated on an even monthly basis, Variable Costs Fee as a Program Administration Fee. As Variable Activities are performed, divided by 12 Hello Housing will draw against the Program Administration Fee annual months and total. If actual costs of Variable Activities performed exceed the annual billed monthly. Program Administration Fee, Hello Housing will bill accordingly but in no case will exceed the contract cap without express written permission from the City of Pleasanton. Ensure staff are trained in program offerings and guidelines. Answer Field Housing Calls and housing-related questions (outside of Hello Housing Below-Market- Emails Rate/DPA Loan program admin scope)from the public via phone or $250 per month email and provide information and referrals as needed. Referral agencies to be provided by the City and updated quarterly. Annually, send up to three letters requesting signed certification and proof of occupancy. Upon completion of annual monitoring and Annual Compliance compliance, provide the City with a monitoring report summarizing the Monitoring of Portfolio findings and listing detailed information regarding non-responders or $165 per file non-compliant responders. Update status in database as Active or Resolved. If no response after three attempts, report list of Active files to the City. Mail final notice of status to all households. Follow-up& enforcement to be performed on an hourly basis. Variable Costs Follow City's resale procedures. Conduct a site inspection on behalf of the City and take marketing photos. Create marketing materials. Market units through City's interest list, Hello Housing's Stay Connected list, Setup of BMR Resale counseling agencies, and list home on Hello Housing's website. $1000 per Prepare a resale application package, discuss the resale procedure resale with owners, review documents, calculate affordable resale price, coordinate with listing and buyer agents (if applicable)to explain program guidelines that a qualified buyer will have to meet. Answer all calls and emails from the public and provide the guidance required to complete the BMR application for lottery ranking. Prepare Waitlist Creation and online pre-application, full application and paper application. Calculate $5,000 per Management preference points and conduct a virtual lottery to determine the ranking lottery order for inviting complete applications, determining program eligibility and approval for a BMR sale. Resale Milestone 1: Process and underwrite selected applicants from lottery ranking to Initial Qualification, determine if they meet eligibility requirements as set forth in the Lender Pre Approval & marketing plan. Collect all required documents from the applicant and $950/per file City Conditional complete initial screening for program eligibility. Obtain conditional Approval/Disqualification approval or disqualification from the City and preapproval from a qualified Lender.