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ADA paratransit service one-way trips which represents 14% of the ADA paratransit services provided to Pleasanton residents. If ADA paratransit service is transferred to LAVTA they may experience a potential increase to their ridership by 1,993 one-way trips. These one-way trips represent 982 non-senior (18-69 year olds) and 1,011 senior (70 years and older) trips. The senior ADA riders are eligible to participate in both the PPS Senior Transportation service and LAVTA's ADA paratransit service. Because the riders are eligible to participate in both programs, City staff estimate that approximately 50% of those riders will continue to use both services. With both agencies providing ADA paratransit service to Pleasanton residents it limits both agencies from benefiting from an economies of scale. The more riders you have per hour the lower your costs to provide the service will be. By transferring the ridership to LAVTA it will allow for a greater opportunity for efficiencies in service delivery. The study recommends prior to the transfer of the ADA paratransit service occur, that a detailed analysis be performed to determine the various impacts of transferring the ADA paratransit service to LAVTA and to develop a plan that will address these impacts along with a detailed plan and timeline as to how the service would be transferred. Lack of Operational Efficiency for City to continue to provide ADA service and senior transportation service concurrently in the PPS program. As the study outlines, the PPS ADA service does not meet consistently meet several ADA requirements. To bring the service into compliance the City would have to make operational changes to the program that would increase the program costs and increase liability risk to the City. The operational changes would require a clear delineation of the ADA and senior transportation services. Program data would have to be separated, ADA riders would be given priority over the senior transportation riders to ensure that ADA riders were not denied a trip due to the program already being at capacity with senior transportation riders. This could lead to senior transportation riders being bumped to accommodate ADA riders. In summary, the transfer of PPS ADA service to LAVTA would provide a more consistent, reliable service model for Pleasanton residents. The transfer would eliminate the City's current ADA compliance issue and would re-focus the program back to its core mission of serving seniors providing the City with greater flexibility in service delivery. Recommendation 2. Restructure Pleasanton paratransit service as a city-based program for Older Adults The goal of Recommendation 2 is to refocus the program back to its core mission to providing a city-based program for senior residents. This recommendation highlights four (4) areas to consider for restructuring of the PPS program which are; investigating alternative service delivery models, implementation of operational efficiency options Page 4 of 6