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outlined in the study, revision of data collection and monitoring, and to revise service policies. 1 . Service Delivery Models. The study identified two options for further consideration; reorganize the PPS program within the City, or consider contracting for services with a private transportation company. 2. Implementation of Operational Efficiency Options. This includes maintaining the current demand-response program which provides door-to-door trips that are individually scheduled in response to trip requests via telephone or some other means. Some efficiencies within the demand-response program that may be considered are limiting trip destinations to within the city or designating specific days for specific trip purposes, such as trips to medical centers two days per week. Another Operational Efficiency option is to reallocate resources to PPS core service by considering creating special group trips through grouping trip requests at high ridership facilities. This could increase productivity and provide additional trips. Another option to consider is creating a taxi/ride-hailing voucher program in which riders can use vouchers to receive discounted rides from taxi companies that would be under contract with the City. 3. Data Collection and Monitoring. This addresses a concern regarding the methods currently being used to determine on-time performance for the PPS program. This metric is a key indicator of program success and PPS needs to consider adopting a more refined methodology to monitor this metric. 4. Service Policies. The study encourages the development of a cancellation/no-show policy. PPS needs to develop and implement such a policy in order to help improve productivity and expand the number of trips that can be provided during "holes" in the schedule. Another policy for consideration is to revise scheduling practices for PPS drivers. PPS should review the use of split shifts and other scheduling practices that may contribute to driver turnover. Recommendation 2 will require staff to further evaluate and explore these ideas with the goal of ensuring that the PPS service is poised to meet the current ridership needs today and well into the future. Staff will return to the City Council later this calendar year with further recommendations. Recommendation 4. Implement a Tri-Valley Coordinated Transit Strategy for Older Adults and People with Disabilities A key component of the study was to identify areas of partnership between the City of Pleasanton and LAVTA. This recommendation identifies short-term and longer-term strategies to promote further partnership and collaboration. Short-term strategies include; 1 . Initiate cost sharing activities with Regional Centers and Dialysis Clinics Page 5 of 6