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Recommendation 1. Transfer ADA service from Pleasanton to LAVTA The study recommends that PPS operate exclusively as a senior transportation program and that LAVTA expand its paratransit services to incorporate the needs of the current PPS ADA eligible riders. The study identified two primary reasons for the recommended course of action. 1 . The service currently provided by PPS to ADA eligible riders does not fully meet the requirements of the ADA in a number of instances such as: tracking and reporting ADA and non-ADA trips, service policies which result in trip denials, including trip time negotiations outside of the one hour allowable limit, prioritizing medical trips, prohibiting the use of scooters, and requiring seat belts. 2. Elimination of the ADA paratransit obligation would allow PPS to return to its core mission of serving senior residents. This strategy may also enable PPS to provide more trips to older adults, resulting in lower cost per trip. Additional justifications to transfer ADA service to LAVTA: Two-Service Provider Model for para transit service delivery creates customer confusion and service delivery inefficiencies. The study identified amongst residents there is confusion as to why there are two ADA paratransit service providers for Pleasanton. The existence of the two service providers brings some complexity in consistency of services and policies for riders. PPS and Wheels Dial-A-Ride have different fares, eligibility requirements, service hours, vehicle types, and scheduling and dispatch procedures. They also have different rules regarding the accommodation of mobility devices, pick-up time frames, and hours that reservations are accepted. Enabling LAVTA to provide all ADA paratransit service would provide a more consistent, reliable service model for Pleasanton residents. Inequitable funding allocation for ADA paratransit services. The study identified an inequity in funding allocation for ADA paratransit services in the Tri-Valley. Pleasanton began providing its service in 1972 and LAVTA in 1985. In 1998-1999 when the City conducted a study of PPS it was determined by the City Council to continue to provide its own service, retain MTC TDA and Measure B funding, and now a Measure BB allocation for Pleasanton. It is important to note that LAVTA receives no funding from MTC TDA or Measure B or BB funds for the ADA paratransit services it provides to Pleasanton residents. However, LAVTA does receive Measure B and BB allocations for Dublin and Livermore as those cities do not offer a Paratransit service to their residents. The lack of funding for the ADA paratransit services that LAVTA provides to Pleasanton residents is a significant impact to LAVTA. Each year LAVTA provides 13,774 one-way trips to Pleasanton residents at a total cost of $397,380 per year of which 5,150 of those trips are provided during PPS operating hours at a cost of $148,578. LAVTA's total number of one-way trips represents 86% of the ADA paratransit services provided to Pleasanton residents. In comparison, in fiscal year, 2016/2017 PPS provided 1,993 Page 3 of 6