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Heidi Murphy <br />Final Report to City of Pleasanton Library and Recreation Department <br />February 26, 2019 page 10 <br />16. Pleasanton Downtown Route Brochure (DTR) <br />a. We suggest person -first language is needed on the front side of the third <br />flap in the PPS section. Revise it to "... Door -to -Door Shared Ride <br />Transportation Service for Pleasanton and Sunol Seniors and residents <br />with developmental disabilities." <br />b. We suggest person -first language is needed on the front side of the third <br />flap in the Wheels Dial -A -Ride section. Revise it to "Wheels Dial -A -Ride <br />also serves paratransit riders in Pleasanton when PPS is not operating...". <br />Conclusion <br />The Department practices regarding ADA compliance are not uniform. Assuring that <br />all staffs follow the same general process is critical. We recommend the Department <br />create a new position for a coordinator or supervisor of inclusion, as discussed <br />earlier in this report. We also recommend, as a smart practice, that Department staff <br />adhere to the eight -step inclusion process. Variances in the analysis and fulfilment 1 <br />of requests for reasonable modification by different City program units may create <br />the potential for inconsistent compliance with the ADA. <br />If there are any questions about our systemic or program recommendations, please <br />call me at 224-293-6451 or email me at john.mcgovern rac-Ilc.com. We have <br />appreciated the opportunity to work -with the committed staff of the Department. <br />Sincerely, <br />John N. McGovern, JD <br />Partner, Principal in Charge <br />WT Group Accessibility Practice <br />JNM/CITY OF PLEASANTON FINAL REPORT AND RECOMMENDATIONS 201902 <br />