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City of Pleasanton 2018-2022 Strategic Plan—Human Services Needs Assessment Mission, Vision, and Values Formulating a mission,vision, and values statement clarifies the purpose of the Human Services Needs Assessment's Strategic Plan. These statements help all members of an organization identify,and remain focused on what is important in the Strategic Plan.They serve as benchmarks by which organizational strategies and actions can be prioritized. The Strategic Plan's mission,vision,and values statement was updated during the September 6, 2017 Commission meeting. Human Services Needs Assessment Strategic Plan Mission,Vision, and Values MISSION: To support high quality human services so Pleasanton residents can meet their basic human needs with dignity. VISION: To maintain high quality human services that address the community's needs. VALUES: Prioritize, advocate, collaborate, and innovate to address local human services needs. Basis for Strategic Plan Needs Assessment and Public Workshops Data extracted from the 2011 Eastern Alameda County Human Services Needs Assessment(EACHSNA) and five(5) public workshops with Tri-Valley service providers, subject matter experts and members of the public informed this updated strategic plan. The EACHSNA data was derived from census information, surveys of hard to reach populations, provider surveys,focus groups, and key informant interviews. While this information was gathered in 2011, in addition to the 2010 census data, it is the most up-to-date demographic data. One of the priorities for this strategic plan will be to work with the neighboring Tri-Valley cities to update the EACHSNA in 2021 upon the completion of the 2020 census. The data from these sources identified current issues affecting human services needs in Pleasanton, including: ❖ Significant population growth over the past two decades, ❖ Greater diversity in the population—higher numbers of Asian/Pacific Islanders and Hispanic/Latinos in the community, ❖ Increase in percentage of residents receiving social assistance, and ❖ Large increase anticipated in the senior population. I'IEAsANT)No September 5, 2018 1 5