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City of Pleasanton 2018-2022 Strategic Plan—Human Services Needs Assessment The commission studied the following five(5)topics in the public workshops which included presentations from subject-matter experts, relevant service providers and members of the public: ❖ Homelessness in the Tri-Valley ❖ Senior Citizen Services in the Tri-Valley • Behavioral Health ❖ Transportation Services and Access ❖ Domestic Violence and Child Abuse The key service gaps and barriers identified at these workshops can be found in Appendix A. Identification of Strategic Priorities At the February 7, 2018 Human Services Commission meeting,commission members reviewed the gaps and barriers learned from the public workshops. Commission members considered and recommended the following updates to the critical systemic challenges and human service needs from the 2014-2016 strategic plan. Most Critical Systemic Challenges: ❖ Lack of consumer information about services/need for education ❖ Lack of coordination, missed opportunities for collaboration,duplication of services among service providers and lack of centralized database between service providers and public agencies ❖ Time and cost associated with obtaining services including transportation and connectivity of citizens to services Most Critical Human Service Needs: Needs listed below were developed and defined by the commission based on information from five public workshops,commission discussion and the findings from the 2011 EACHSNA. ❖ Health Care and Behavioral Health: o Wrap around services:coordinated care between service providers, crisis response, additional providers in Pleasanton o Prevention:Screening and assessments o Meeting diverse cultural needs o Substance abuse, coordination of service providers, transportation to specialized services outside the Tri-Valley o Social and cultural stigma to mental health needs o Lack of subsidized dental care for low income residents o Insufficient reimbursement rates for providers o Domestic Violence:community education/outreach/prevention in schools and community, temporary shelter for victims leaving an abusive relationship ❖ Disability Services and Access: o Medical Appointment Accessibility as specialist are often outside of the Tri-Valley imminJ:I rm PL£ASANTON. September 5, 2018 16