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Send up to three requests to BMR & DPA homeowners to participate in Design & Distribution of an "Impact Survey" to help Hello and the City better understand and an Impact Survey and measure the impact BMR programs are having in the lives of those who $20 Analysis of Results participate in them. If response rate is statistically significant, prepare a per file written analysis for City staff. Upon receipt of a Notice of Default, make best efforts to contact Owner Hourly and connect with foreclosure counseling resources. If Owner is unable to prevent foreclosure, prepare a Buy-Back Feasibility Analysis, track Notice of Trustee's Sale date, obtain approval $4,025 BMR Preservation for a maximum bid price, obtain cashier's checks from the City, attend per buy- back auction and bid in accordance with City's written approval. If successful, process all paperwork to facilitate transfer of ownership to the City. If unit is confirmed (or suspected to be) occupied at purchase, work with City legal staff provide proper notifications to occupant and deliver Hourly a vacant unit. If unit requires rehabilitation prior to facilitation of sale to a new eligible > of 10% of cost buyer, prepare scope of work, obtain a minimum of three bids and of the work or cause rehabilitation to be completed with quality workmanship. $1,725 per unit. Annual Custom Annually, send high-quality newsletters to BMR owners sharing Educational answers to Frequently Asked Questions, helpful resources, and a $25 per file Newsletter for BMR homeowner's preventative maintenance checklist organized by season. Nl1mGr1%A,r. rc Hourly Fees for Services Outside of Base Scope Listed Above Executive Director $175 per hour Program Director $125 per hour Program Manager $100 per hour Program Associate $65 per hour Reimbursable Expenses Mileage (not including mileage for Workshops) $ .50/mile Direct costs of placing ads in news publications Actual costs Notes (a) The $750 fee would be due if Hello staff has reviewed and approved the proposed refinance for compliance with the program and routed docs for City signature. Half the fee would be due if Hello staff has educated the lender about refinance requirements and reviewed a refinance for compliance with the program but the refinance does not move forward through no fault of Hello Housing. Nurturing lender relationships and fielding general questions from lenders and BMR owners are included in overall contract. (b) A$750 fee for processing a DPA application would be due if(1) Hello Housing processed and approved an application (2) the applicant entered into a purchase agreement but (3) did not close escrow through no fault of Hello Housing. FY 18/19 Professional Services Agreement—Hello Housing Page 10 of 10