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Milestone 1: Initial Process and underwrite selected applicants from lottery ranking to Qualification, Lender determine if they meet eligibility requirements as set forth in the Pre Approval & City marketing plan. Collect all required documents from the applicant and $850 Conditional complete initial screening for program eligibility. Obtain conditional per file Approval/Disqualificationapproval or disqualification from the City and preapproval from a qualified Lender. Milestone 2: Final When a unit is ready for sale, collect updated required documents $1,450 Approval & Purchase from the applicant (as needed depending on time passed since per qualified Agreement conditional approval) and lender documentation. Screen documents purchaser and information provided to verify income and program eligibility prior to execution of purchase agreement between developer and applicant. Prepare final approval package for the City and obtain Track each application with lenders, requiring weekly reports on each file to ensure prompt approvals. Coordinate collection of required information from escrow and lender needed to complete City $1,725 per Milestone 3: Doc documents including restrictions, notes, DOTs and escrow homebuyer Preparation & Closing instructions. Create the documents and route with instructions for signatures and notarizing at the City. Coordinate pickup and delivery Process and review appeals from disqualified applicants to determine if they meet eligibility requirements as set forth in the Program $100 per hour Inclusionary Appeals Guidelines. Prepare a final determination packet for City review and approval. Additional Services Upon City Request Optional Costs Schedule venue, advertise through e-mail blast to dedicated leads, and $700 per City-Specific Workshops in up to three local newspapers to invite prospective attendees. Present workshop (as requested) materials to attendees, answer questions, and capture attendee $85 per ad information to track as leads. creation Collect all necessary data points to record an updated request for notice of default and sale. Data includes current first lender, the Deed of Trust instrument number, Title Company, and the APN. To collect One Time Generation & this information, Hello Housing will utilize its access to First American Recordation of Updated Title Company's proprietary database and conduct"Property Profiles" Requests for Notices of which include links to PDFs of all recorded documents on a property. $45 Default To collect the required information, generate a profile, review the Deed per file of Trust attachment and collect information from a scanned PDF. Once the necessary data has been collected, create each Request for Notice of Default, obtain signatures, notarize each document, and record with County Recorder's Office. Upon recordation, scan and save each notice of default and sale into Dropbox. Hello Housing recommends spending year one setting up the program Program Review& and partnership for success, e.g. organizing & digitizing files, entering Proposal of key details into HomeKeeper and increasing staff's familiarity with Improvements After program documents by completing a year of transactions. At the end of Hourly Year One year one, Hello Housing recommends a review of the program, comparing to industry best practices and to determine what's working and what needs improvements. FY 18/19 Professional Services Agreement-Hello Housing Page 9 of 10