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Mr. Henderson replied that customers come in into sales area, are greeted by a sales <br />person to find out what their needs are. He added that customers are free to browse <br />and walk around only in the sales area. <br />Commissioner O'Connor inquired if all the cars staged around service building are not <br />ready for sale. <br />Ms. Steinle replied that was correct. <br />Mr. Henderson added that cars are in there either for retail service, for oil service or tire <br />rotation, or are in line to be reconditioned to be put out on that front display area to be <br />sold. <br />Commissioner Olson stated that the Commission received a staff memo before tonight's <br />meeting proposing to modify Condition No. 2 of the Conditions of Approval regarding <br />the hours of operation in response to comments from CLC. He asked Mr. Henderson if <br />he has seen that and is fine with the revision. <br />Mr. Henderson replied that they have been talking to CLC for quite some time regarding <br />those operating hours and that they have reached an agreement. <br />Commissioner Ritter inquired if CarMax has had any concerns at any of its other stores <br />in other locations about operating hours and noise. <br />Mr. Henderson stated that Douglass Moyers, CarMax Vice President for Real Estate, is <br />in the audience and would be able to respond to that. He indicated that personally, they <br />have run into persons concerned about their working hours but that they have not had <br />too many instances where a lot of people have complained because all the work is <br />being done inside the building. He added that the only thing happening around there is <br />cars moving around. He noted that, as earlier mentioned, the doors coming up and <br />down are not like clanking metal doors but are rubberized canvas doors that are actually <br />pretty quiet. <br />Chair Olson commented that CLC would probably be getting more noise from the <br />freeway. <br />Commissioner O'Connor inquired if CarMax had some stores located right next to <br />residential areas. <br />Mr. Henderson replied that they have some stores close to residential and referred the <br />question to Mr. Moyers. <br />Mr. Moyers stated that their stores are located next to lot of different uses, including <br />next to multi - family residential areas and back up to neighborhoods. He noted that they <br />have locations near neighborhood residential; particularly in older car dealer rows that <br />are more developed with retail use that have fairly shallow depth of property with <br />residential immediately behind them. He indicated that what they typically do, once in a <br />PLANNING COMMISSION MINUTES, April 9, 2014 Page 7 of 9 <br />