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BACKGROUND The County oversees and administers the water and sewer systems for the unincorporated Castlewood Service Area located at the southwest edge of the City of Pleasanton. In May 2012, the City signed a one-year agreement to provide operations and maintenance services on an interim basis with the stated goal of assisting the County with completing a full assessment of the infrastructure deficiencies inherent in the CSA system at the time. To this end, the County successfully completed a comprehensive engineering analysis in October 2012. Subsequently, the City has approved four one- year contract extensions for operations and maintenance services through the period ending June 30, 2017. Prior to 2012, the County contracted with private contractors to provide routine system operation and maintenance, however, they were looking to partner with the City to improve their system deficiencies with a planned and comprehensive Capital Improvement Program (CIP) approach. During this initial contract period, the City utilized one temporary half-time (20 hours per week) employee to offset the workload impact on the existing Utility Enterprise at a fixed monthly amount of ($10,887). During the five year period from July 1, 2012 to June 30, 2017, the City has provided service levels that have met or exceeded the routine maintenance expectations outlined in the RFP. An example of this would be the successful implementation of the first ever meter reading and billing protocol for CSA in 2013. This has helped to provide water usage history directly to the residents and encourage sustainable use of their valuable water resources. In addition to routine maintenance issues, the County and City have cooperated to systematically prioritize and correct infrastructure issues outlined in the engineering report. This has resulted in many improvements to the system such as replacements of critical failed valves, upgrades to undersized or failed pipelines and improvements to the water pumping systems. This continual progress has affirmed the County's commitment to proactively address issues before they result in emergency failures. DISCUSSION With Pleasanton Utilities as the selected contractor, CSA residents will continue to receive a high level of service and responsiveness and the City and County will continue its work on addressing items in the engineer's analysis. One of the pending notable priorities to be addressed continues to be the planned replacement of the Upper Level Redwood Tanks. This project is currently under engineering design and successful completion of this construction is very important for the continued partnership between the County and City to provide a safe and sustainable drinking water supply to the system. The recommend contract provides for routine maintenance support during the hours of 7:00 a.m. to 3:00 p.m. seven (7) days a week. Any emergency work performed between 3:00 p.m. and 7:00 a.m. would be subject to time and materials charges at the overtime rate schedule as stipulated in the contract. City fees and charges included in Exhibit B have been set to assure that City costs are fully covered. Page 2 of 3