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o Determine how driver schedules are created and adjusted to match passenger demand <br /> efficiently <br /> o Observe procedures used to monitor drivers and help them perform their schedules, <br /> reassign trips as needed, look ahead to spot and resolve on-time performance problems, <br /> and dispatch will-calls <br /> o Develop a line of inquiry based upon observations and meet with PPS and LAVTA <br /> (MTM) reservation and dispatch staff to gain an understanding of operations from their <br /> perspective <br /> o Develop a line of inquiry based upon observations and meet with PPS and LAVTA <br /> (MTM) drivers to gain understanding of service delivery and prepare recommendations <br /> for improvement and optimization <br /> 3.3 I emographic Assessment of PPS and LAVTA Riders <br /> o Nelson/Nygaard will collect data from the Census, State of California (projections), <br /> Alameda CTC and from MTC <br /> o Population estimates and projections of expected population growth or development will <br /> be vetted with project team staff <br /> o Data will be obtained in electronic formats (as much as possible), compatible with <br /> Nelson/Nygaard's in-house GIS capability Ridership data from Task 2 will be overlayed <br /> to create custom maps that will further illustrate the ridership data <br /> o Review 2010 Census and the American Community Survey to develop a profile that <br /> illustrates the following characteristics <br /> o Older adults(in different age categories) <br /> o Low-income households <br /> o Veterans <br /> o Persons with limited English proficiency <br /> o Zero-auto households <br /> o Persons with disabilities <br /> 3.4 Preliminary Ridership Forecasts <br /> At this stage in the study, ridership forecasts represent potential impacts on the services as the <br /> population of seniors and people with disabilities grows in the Tn-Valley <br /> o Review information available from the Alameda countywide travel demand model <br /> (completed in July 2014) <br /> o Review parameters to control for specific populations—ADA eligible and seniors <br /> o Determine with project management team the preferred approach <br /> o Assess local travel as well as regional travel if made via a connecting mode of <br /> transportation (local travel to BART and the BART onward to Oakland) for 5-year, 10- <br /> year, and 25 year time horizons <br /> o Provide a set of tables and maps that illustrate the likely demand for investment in <br /> paratransit in the Tri-Valley, regardless of the future transportation network <br /> 10 ' Page <br />