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Such request for an adjustment shall be submitted within 30 days of receipt of the bill that is the <br /> subject of the adjustment request. <br /> C. The director shall consider all requests and make a written decision,transmitted by <br /> U.S. mail or email, within 30 days of receiving all information supporting the adjustment request. In <br /> making a decision,the director shall give particular consideration to the following: <br /> 1. The reduction would cause conditions threatening to health, sanitation, fire protection <br /> or safety of the customer, the customer's dependents or the general public. <br /> 2. The reduction would cause unfair economic hardship including, but not limited to, loss <br /> of employment, loss of production, or loss of jobs, or be unfair or result in the unnecessary loss of a <br /> business. <br /> 3. Medical requirements of the customer. <br /> 4. Permanent change to the household size of the residential customer(temporary <br /> visitor(s)/guest(s) do not warrant a request for adjustment). <br /> D. The director's decision may be appealed in writing to the city manager for <br /> reconsideration on the written record. Such appeal shall be submitted within 15 days of the date of <br /> the director's decision. The city manager shall review written material submitted by the customer, <br /> written information from the director, and shall issue a decision within 30 days of receipt of the <br /> complete written materials. The city manager's decision as to the request shall be final. <br /> 9.30.130 Notification to customers. <br /> After the city council adopts a water shortage contingency plan stage, customers will be <br /> notified by publication in the newspaper and/or by mail. The failure of any customer to receive actual <br /> notice shall not invalidate any action taken by the city council as to a particular customer nor reduce <br /> the amount of the penalties provided herein. <br /> 9.30.140 Calculation of allowable water use for new customers. <br /> Where the current customer has no billing history, or only a partial billing history, the director <br /> shall determine the customer's allocation, based upon the allocation for similar customers. <br /> 9.30.150 Severability. <br /> If any provision of this chapter is held to be unconstitutional, it is the intent of the city council <br /> that such portion of such chapter be severable from the remainder and that the remainder be given <br /> full force and effect. <br /> 1/ <br /> Page 8 of 8 <br />